Customer Success Engineer

The MathWorks, Inc.; Cambridge; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

The MathWorks, Inc. in Cambridge offers a hybrid work model enabling office and home time. The role is the primary technical contact for university customers, empowering them to solve educational and research challenges with MATLAB and Simulink.

You will engage with academics, understand goals, recommend MathWorks solutions, and help grow adoption across universities and research institutions, including curriculum support and student activities.

Qualifications

• Background in engineering or science; proactive and educative mindset.
• Strong communication and relationship-building with academics.
• Willingness to travel to universities and research institutions.
• Ability to translate technical value of MathWorks products to educators.

Responsibilities

• Identify, track and influence adoption of MathWorks products in undergraduate and postgraduate courses.
• Engage with academics to understand goals and challenges; recommend MathWorks solutions.
• Identify activities to increase adoption across universities and regularly review metrics.
• Scope curriculum support projects for engineers to execute.
• Advocate and support deeper use of MathWorks products across curriculum, research and student activities.
• Maintain rapport with faculty to promote MathWorks on-campus and within the academic community.
• Maintain curriculum or research projects with academics and complete them.
• Advocate usage and provide reports to influence the future of MathWorks products.

Job description

Job Summary

MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. Learn More: https://www.mathworks.com/company/jobs/resources/applying-and-interviewing.html#onboarding.

Are you proactive with a background in engineering or science, and passionate about impacting education and research? Do you enjoy interacting with academics and tackling their research and education challenges? Read on.

In this role you are the primary technical point of contact for university customers. It is your responsibility to empower them to solve their technical and business challenges. You demonstrate the value of MATLAB and Simulink to grow their adoption in teaching and research, and leverage your insight into academia to paint a vision of how MathWorks fosters success in education and discovery.

This role will require interaction with Universities and Research Institutions.

The position is based in Cambridgewith sometravel.

MathWorks nurtures growth, appreciates inclusivity, encourages initiative, values teamwork, shares success, and rewards excellence.

Responsibilities

• Identify, track and influence adoption of MathWorks products in relevant Engineering, Science and Business courses, at both undergraduate and post-graduate levels.
• Engage with academics to understand their goals and challenges. Leverage product knowledge and industry experience to recommend MathWorks solutions.
• Identify activities to increase adoption of MathWorks products across a set of universities.Regularly review the key metrics to adapt plans.
• Scope curriculum support projects for supporting engineers to execute.
• Advocate and support deeper use of MathWorks products across all aspects of a university, includingcurriculum and coursework, in research, and in high-impact student activities (competitions, projects etc.).
• Maintain rapport with leading faculty and researchers to persuade encourage them to advocate MathWorks products on-campus and in the broader academic community.
• Maintain and complete existing curriculum or research projects with academics.
• Advocate (write reports on usage of products and identify enhancements) on behalf of customers to influence the future of MathWorks products.