Senior Customer Success & Dispatch Coordinator

Ethero Strategic Staffing

Broseley

On-site

GBP 25,000 - 31,000

Full time

8 days ago

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Job summary

Ethero Strategic Staffing in the United Kingdom near Broseley is seeking a detail-oriented, process-driven candidate to handle customer service duties and order processing. The role involves email management, paperwork dispatch, CRM documentation, and liaising with hauliers and production teams.

You will need excellent verbal and written communication and the ability to multitask in a fast-paced environment.

Qualifications

Excellent verbal & written communication skills.
Experience in multitasking roles.
Process- and detail-driven approach.
NVQ Level 2 Customer Service or equivalent.

Responsibilities

Monitor and process emails, including quotes, orders, and queries.
Send correct paperwork to customers.
Save all relevant paperwork onto the CRM.
Refer technical queries to the relevant team.
Log any complaints on to the system and pass on to management.
Take and process payments.
Make up samples and forward to the customer upon request.
Manage an order through to dispatch, including sending to production and dispatch.
Check daily orders entered by the team for accuracy.
Print picklists for the warehouse.
Liaise with hauliers and book direct load/daily dispatch vehicles.
Chase for ETAs and report delays or damages.
Enter dispatch detail onto haulier portal and print labels.
Print end of day manifests for driver sign off.
Check picked orders for accuracy before dispatch.
Ensure every order is fully dispatched in the CRM