Customer Service & Dispatch Coordinator

Abatec Recruitment; Bridgwater; On-site; GBP 26,000 - 34,000; Full time

Job summary

Abatec Recruitment is seeking a Customer Service & Dispatch Coordinator in Bridgwater, Somerset. You will manage customer orders from receipt to delivery, coordinate dispatch, and support domestic and international shipments in a busy manufacturing environment.

The role requires experience in customer service, order processing, dispatch or logistics coordination, with strong communication and organisational skills.

Qualifications

• Previous experience in customer service, order processing, dispatch or logistics coordination.
• Excellent communication and organisational skills.
• Strong attention to detail and the ability to manage multiple priorities.
• Good working knowledge of Microsoft Office 365 and business systems.
• Confidence dealing with customers, suppliers and internal departments.
• Strong problem-solving skills and a proactive approach to resolving issues.

Responsibilities

• Processing and managing customer orders accurately from receipt through to delivery.
• Communicating with customers and account managers regarding order updates, delivery schedules and enquiries.
• Coordinating dispatch activities with production, planning, warehouse and logistics teams.
• Arranging domestic and international shipments and ensuring timely deliveries.
• Liaising with transport providers, freight forwarders and customers to resolve delivery issues.
• Preparing and maintaining accurate dispatch, shipping and export documentation.
• Supporting international shipping procedures, including customs requirements, commodity codes and Incoterms.
• Obtaining and comparing transport quotations to identify cost-effective logistics solutions.
• Maintaining accurate customer, order and shipment records using internal business systems.
• Monitoring deliveries, identifying delays and taking appropriate action.
• Supporting improvements to customer service, dispatch and logistics processes.

Skills

Customer service

Order processing

Dispatch coordination

Logistics coordination

Communication

Organisational skills

Attention to detail

Problem solving

Tools

Microsoft Office 365

Job description

Customer Service & Dispatch Coordinator

Location: Bridgwater, Somerset

Job Type: Full-time

Department: Customer Service, Dispatch & Logistics

Looking for your next opportunity in customer service, order management or logistics coordination?

Abatec Recruitment is currently seeking an experienced Customer Service & Dispatch Coordinator to join a well-established and expanding manufacturing business based in Bridgwater, supplying specialist products to customers across the UK and internationally.

This is an excellent opportunity for an organised, proactive and customer-focused individual who enjoys working in a busy environment, coordinating orders, managing deliveries and ensuring excellent customer service.

The successful candidate will manage customer orders from initial receipt through to delivery, coordinate dispatch and logistics activities, and support domestic and international shipments.

We are particularly interested in candidates with experience in customer service, order processing, dispatch coordination, logistics or supply chain administration.

Key Responsibilities

• Processing and managing customer orders accurately from receipt through to delivery.
• Communicating with customers and account managers regarding order updates, delivery schedules and enquiries.
• Coordinating dispatch activities with production, planning, warehouse and logistics teams.
• Arranging domestic and international shipments and ensuring timely deliveries.
• Liaising with transport providers, freight forwarders and customers to resolve delivery issues.
• Preparing and maintaining accurate dispatch, shipping and export documentation.
• Supporting international shipping procedures, including customs requirements, commodity codes and Incoterms.
• Obtaining and comparing transport quotations to identify cost-effective logistics solutions.
• Maintaining accurate customer, order and shipment records using internal business systems.
• Monitoring deliveries, identifying delays and taking appropriate action.
• Supporting improvements to customer service, dispatch and logistics processes.

What We Are Looking For

• Previous experience in customer service, order processing, dispatch or logistics coordination.
• Excellent communication and organisational skills.
• Strong attention to detail and the ability to manage multiple priorities.
• Good working knowledge of Microsoft Office 365 and business systems.
• Confidence dealing with customers, suppliers and internal departments.
• Strong problem-solving skills and a proactive approach to resolving issues.
• Experience within a manufacturing or distribution environment would be advantageous.
• Knowledge of international shipping, export documentation, Incoterms or customs procedures would be beneficial.
• Experience working with freight forwarders or logistics providers would be an advantage.
• A reliable, adaptable and customer-focused attitude.
• Previous experience with Letters of Credit or international export administration would be beneficial but is not essential.

Why Apply?

• Opportunity to join an established and expanding manufacturing business.
• Varied position combining customer service, order management and logistics coordination.
• Exposure to domestic and international supply chains.
• Opportunities to develop knowledge of export procedures and shipping operations.
• Collaborative working environment involving multiple departments.
• Opportunity to contribute to process improvements and develop professional skills.