Senior Customer Support Coordinator

Ethero Strategic Staffing; Broseley; On-site; GBP 25,000 - 31,000; Full time

Job summary

Ethero Strategic Staffing in the United Kingdom near Broseley is seeking a detail-oriented, process-driven candidate to handle customer service duties and order processing. The role involves email management, paperwork dispatch, CRM documentation, and liaising with hauliers and production teams.

You will need excellent verbal and written communication and the ability to multitask in a fast-paced environment.

Qualifications

• Excellent verbal & written communication skills.
• Experience in multitasking roles.
• Process- and detail-driven approach.
• NVQ Level 2 Customer Service or equivalent.

Responsibilities

• Monitor and process emails, including quotes, orders, and queries.
• Send correct paperwork to customers.
• Save all relevant paperwork onto the CRM.
• Refer technical queries to the relevant team.
• Log any complaints on to the system and pass on to management.
• Take and process payments.
• Make up samples and forward to the customer upon request.
• Manage an order through to dispatch, including sending to production and dispatch.
• Check daily orders entered by the team for accuracy.
• Print picklists for the warehouse.
• Liaise with hauliers and book direct load/daily dispatch vehicles.
• Chase for ETAs and report delays or damages.
• Enter dispatch detail onto haulier portal and print labels.
• Print end of day manifests for driver sign off.
• Check picked orders for accuracy before dispatch.
• Ensure every order is fully dispatched in the CRM

Skills

Verbal and written communication

Multitasking

Process-driven

Attention to detail

Education

NVQ Level 2 Customer Service

Tools

MS Office

Data entry

Job description

Please make an application promptly if you are a good match for this role due to high levels of interest.

Near Broseley

Monday - Friday

08:30-17:00, (some flexibility)

Circa £28,000 plus benefits

If you would like to work for an established, growing and niche business and be part of their customer success story, this is the ideal role for you. You will be naturally process driven, have an eye for detail, have excellent communication skills and like to take on responsibility.

Great company

Great location

Great future

Job Role / Duties

• Monitor and process emails, including quotes, orders, and queries.
• Send correct paperwork to customers.
• Save all relevant paperwork onto the CRM.
• Refer technical queries to the relevant team.
• Log any complaints on to the system and pass on to management.
• Take and process payments.
• Make up samples and forward to the customer upon request.
• Manage an order through to dispatch, including sending to production and dispatch
• Check daily orders entered by the team for accuracy.
• Print picklists for the warehouse.
• Liaise with hauliers and book direct load/daily dispatch vehicles.
• Chase for ETAs and ensure any delays, damages or claims are reported.
• Enter dispatch detail onto haulier portal, print labels and attach labels to pallets.
• Enter Parcelforce deliveries on to the portal and print labels
• Print end of day manifests for driver sign off.
• Check picked orders for accuracy before dispatch.
• Ensure every order is fully dispatched in the CRM

To Be Considered For This Role You MUST

• Possess excellent verbal & written communication skills
• Be used to working in a multitasking role
• Be process and detail driven
• Ideally have at least NVQ Level 2 Customer Service or equivalent
• Have strong MS Office ability and data entry skills
• Have your own transport due to location
• This role is UK based and does NOT have sponsorship opportunity

Our process is barrier free and we will ensure you are carefully considered for the role you have applied for.

This role is being advertised by the Telford office of Ethero, where you will find access to both permanent and temporary employment across a wide range of job sectors covering the whole of Shropshire. We also have offices in Stoke and Burton