Senior Customer Success Architect — Remote

Algolia, Inc.; Greater London; Hybrid; GBP 84.000 - 104.000; Vollzeit

Zusammenfassung

Algolia, Inc. is seeking an all-star Customer Success Manager to join our growing team in London.

You will drive post go-live adoption, build strong relationships with customers, and collaborate with Account Executives and Solutions Architects to ensure customers achieve their business objectives. The role requires 4+ years in customer success or SaaS, exceptional communication, and the ability to lead projects with minimal direction.

Qualifikationen

• 4+ years relevant work experience in customer success, account management, digital consultancy or project management, preferably in a SaaS business.
• Experience with a portfolio of accounts supporting a highly technical product.
• Excellent communication skills at all levels of an organisation.

Aufgaben

• Drive post go-live customers by increasing adoption and value realization, leading to retention and growth.
• Lead user enablement through product trainings.
• Partner with Solutions Architects to guide customers through project management and technical requirements.
• Provide proactive recommendations to optimise the platform usage and ROI.

Kenntnisse

English fluency

SaaS experience

Relationship mgmt

Presentation skills

Time management

Influence

Secondary language beneficial

Jobbeschreibung

Algolia, Inc. is seeking an all-star Customer Success Manager to join our growing team in London.

You will drive post go-live adoption, build strong relationships with customers, and collaborate with Account Executives and Solutions Architects to ensure customers achieve their business objectives. The role requires 4+ years in customer success or SaaS, exceptional communication, and the ability to lead projects with minimal direction.