Strategic SaaS Account Manager – NL/NX

Algolia; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Algolia in Greater London is seeking an Account Manager to own and grow a portfolio of existing Commercial customers, driving retention and expansion across the install base. You will build strong relationships with key stakeholders and ensure customers realise value from Algolia’s platform.

You will partner with Customer Success Managers, Renewal Account Executives, and Customer Success Engineers to deliver a seamless customer experience while addressing risk and identifying opportunities for

Qualifications

• 4+ years in a B2B SaaS sales or account management role with renewals.
• Fluent in Dutch and English.
• Experience growing a book of business and closing expansions.
• Comfortable working in a high-growth, cross-functional environment.

Responsibilities

• Own and manage a large portfolio of Commercial customers, retaining and growing recurring revenue.
• Identify expansion opportunities (upsell/cross-sell) based on customer objectives.
• Serve as the primary commercial contact, building trust with stakeholders and decision-makers.
• Collaborate with Customer Success, Solutions Engineering, Support and other teams to ensure a seamless experience.

Skills

Dutch

English

Account management

SaaS sales

Renewals

Customer growth

Job description

Algolia in Greater London is seeking an Account Manager to own and grow a portfolio of existing Commercial customers, driving retention and expansion across the install base. You will build strong relationships with key stakeholders and ensure customers realise value from Algolia’s platform.

You will partner with Customer Success Managers, Renewal Account Executives, and Customer Success Engineers to deliver a seamless customer experience while addressing risk and identifying opportunities for