Senior Customer Success Leader — Adoption & Growth

EngineersOfAI; Greater London; Hybrid; GBP 60.000 - 90.000; Vollzeit

Zusammenfassung

Algolia is seeking an all-star Customer Success Manager who will nurture post go-live customers and drive adoption, ensuring measurable value and long-term success. You will work closely with Account Executives and Solutions Architects to champion customer outcomes and align on best practices, supporting renewals and expansions.

We value proactive problem-solving, ownership, and transparency as you guide customers through implementation and optimization, building strong, lasting relationships at

Qualifikationen

• Impeccable relationship management skills and a customer-first mindset.
• Ownership to drive issue resolution without defined processes.
• Transparent communication and humility to learn and improve.

Aufgaben

• Drive and nurture post go-live customers by increasing adoption and value realization leading to their success, retention and growth
• Lead the enablement of our users by conducting product trainings
• Work in partnership with Solutions Architects to guide customers through the project management and technical requirements of their Algolia implementation
• Provide regular, proactive recommendations to optimise the use of our platform
• Maximise the adoption of our product features to increase value
• Document and articulate ROI driven by our solution
• Identify accounts at risk of churn and collaborate with AEs to mitigate risk
• Identify opportunities to expand partnerships with customers
• Analyse lost accounts to understand churn reasons
• Ensure all account issues are resolved using cross-functional resources
• Serve as the voice of the customer and feed internal improvements
• Track key account metrics

Kenntnisse

Relationship management

Problem solving

Ownership

Communication

Jobbeschreibung

Algolia is seeking an all-star Customer Success Manager who will nurture post go-live customers and drive adoption, ensuring measurable value and long-term success. You will work closely with Account Executives and Solutions Architects to champion customer outcomes and align on best practices, supporting renewals and expansions.

We value proactive problem-solving, ownership, and transparency as you guide customers through implementation and optimization, building strong, lasting relationships at