Senior Customer Service Representative

ChampionX; Aberdeen City; On-site; GBP 26,000 - 32,000; Full time

Job summary

ChampionX is seeking a proactive Senior Customer Service Representative in Aberdeen to support day-to-day sales, order processing and operations in a fast-paced environment. You will coordinate with plants, logistics and sales to ensure orders are processed accurately and efficiently.

The role requires strong multi-tasking, excellent communication, and attention to detail, with experience in Excel/Office 365 and ERP systems such as SAP.

Qualifications

• Experience in internal sales, customer service or order processing is preferred.
• Strong organisational and multi-tasking abilities.
• Excellent communication and customer service skills.
• Good attention to detail and problem solving.
• Experience with Excel, Word and Office 365 applications.

Responsibilities

• Process customer orders accurately and efficiently across the lifecycle.
• Coordinate with Supply Chain, Planners and Sales teams.
• Manage customer orders from input to invoicing and returns/credits.
• Investigate and resolve invoice queries and assist with stock coordination.
• Attend daily plant meetings and communicate issues to Sales/customers.

Skills

Internal sales

Customer service

Logistics

Order processing

Organisational skills

Communication skills

Attention to detail

Office 365

SAP ERP

Tools

SAP

Job description

Senior Customer Service Representative

Disclaimer: SLB completed the acquisition of ChampionX on July 16, 2025. If selected for this position, your employment will begin with ChampionX and will transition to SLB as part of the planned integration. We are looking for a proactive and organised Senior Customer Service Representative to join our team in Aberdeen. This is your opportunity to join a global technology company, driving energy innovation for a balanced planet. This is a full‑time, office‑based role supporting the day‑to‑day sales, order processing, and operational activities within a fast‑paced environment. The successful candidate will play a key role in processing customer orders, coordinating with the plants, logistics and sales to ensure orders are processed efficiently. This role requires someone who can manage multiple priorities, communicate effectively across departments, and maintain a high level of accuracy and attention to detail.

Key Responsibilities

• Process customer purchase orders accurately and efficiently
• Work closely with Supply Chain/Planners/Sales Team
• Manage Customer Orders through its lifecycle from input to invoicing
• Customer Returns / Credits / Debits
• Investigate and resolve invoice queries
• Coordination of customer owned stock tanks
• Attend daily meetings with manufacturing plants, cascading any order issues to Sales and/or the customers
• Providing any documents requested by the customer
• Participation in the company HSE initiatives including attendance of the monthly safety meeting, raising safety observations, and managing a personal safety plan
• Ensuring All Company Safety & Quality Procedures are followed.
• General Administrative Duties such as filing, maintaining Customer Summary Sheets
• Any other duties as designated by Customer Services Supervisor.

Desirable Skills & Experience

• Previous experience in internal sales, customer service, operations, logistics, or order processing preferred, however full training will be given
• Strong organisational skills with the ability to manage multiple tasks and priorities
• Excellent communication and customer service skills
• Strong attention to detail and problem-solving ability
• Experience in Excel, Word and other Office 365 software
• Positive, team-focused attitude with willingness to assist others when required
• ERP (SAP).

About Us

ChampionX is now part of SLB, a global technology company driving energy innovation for a balanced planet. As innovators, that’s been our mission for nearly a century. We are a technology company that unlocks access to energy for the benefit of all. As innovators, that’s been our mission for nearly a century. Today, we face a global imperative to create a future with more energy, but less carbon. Our diverse, innovative change makers are focused on going further in innovation and inventing the new energy technologies we need to get there. For more news and information, visit SLB.com Follow us on Facebook at @WeAreSLBGlobal, LinkedIn: SLBGlobal, or Instagram at @SLBGlobal

Our Commitment to Diversity and Inclusion

We believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every employee can grow and achieve their best. We are committed to fair and equal treatment of employees and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any employee or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

ChampionX is now part of SLB, a global technology company driving energy innovation for a balanced planet. As innovators, that’s been our mission for nearly a century. We are a technology company that unlocks access to energy for the benefit of all. As innovators, that’s been our mission for nearly a century. Today, we face a global imperative to create a future with more energy, but less carbon. Our diverse, innovative change makers are focused on going further in innovation and inventing the new energy technologies we need to get there. For more news and information, visit SLB.com. Follow us on Facebook at @WeAreSLBGlobal, LinkedIn: SLBGlobal, or Instagram at @SLBGlobal