Senior Customer Service Representative

Schlumberger Limited; Aberdeen City; On-site; GBP 26,000 - 38,000; Full time

Job summary

ChampionX, now part of SLB, invites applications for a Senior Customer Service Representative role in Aberdeen. The role supports day-to-day sales, order processing, and operational activities in a fast-paced, office-based environment.

The successful candidate will manage orders through their lifecycle, coordinate with plants, logistics and sales, and ensure accuracy, timely invoicing, and strong customer service. ERP (SAP) experience preferred.

Qualifications

• Previous experience in internal sales, customer service, operations, logistics, or order processing preferred, however full raining will be given.
• Strong organisational skills with the ability to manage multiple tasks and priorities
• Excellent communication and customer service skills
• Strong attention to detail and problem-solving ability
• Experience in Excel, Word and other Office 365 software
• ERP (SAP).

Responsibilities

• Process customer purchase orders accurately and efficiently
• Work closely with Supply Chain/Planners/Sales Team
• Manage Customer Orders through its lifecycle from input to invoicing
• Customer Returns / Credits / Debits
• Investigate and resolve invoice queries
• Coordination of customer owned stock tanks
• Attend daily meetings with manufacturing plants, cascading any order issues to Sales and/or the customers
• Providing any documents requested by the customer
• Participation in the company HSE initiatives including attendance of the monthly safety meeting, raising safety observations, and managing a personal safety plan
• Ensuring All Company Safety & Quality Procedures are followed.
• General Administrative Duties such as filing, maintaining Customer Summary Sheets
• Any other duties as designated by Customer Services Supervisor.

Skills

Organisational skills

Communication

Customer service

Attention to detail

Excel/Word/Office 365

SAP

Tools

SAP

Excel

Word

Office 365

Job description

Disclaimer: SLB completed the acquisition of ChampionX on July 16, 2025. If selected for this position, your employment will begin with ChampionX and will transition to SLB as part of the planned integration.

We are looking for a proactive and organised Senior Customer Service Representative to join our team in Aberdeen. This is your opportunity to join a global technology company, driving energy innovation for a balanced planet.

This is a full-time, office-based role supporting the day-to-day sales, order processing, and operational activities within a fast-paced environment.The successful candidate will play a key role in processing customer orders, coordinating with the plants, logistics and sales to ensure orders are processed efficiently. This role requires someone who can manage multiple priorities, communicate effectively across departments, and maintain a high level of accuracy and attention to detail.

Key Responsibilities

• Process customer purchase orders accurately and efficiently
• Work closely with Supply Chain/Planners/Sales Team
• Manage Customer Orders through its lifecycle from input to invoicing
• Customer Returns / Credits / Debits
• Investigate and resolve invoice queries
• Coordination of customer owned stock tanks
• Attend daily meetings with manufacturing plants, cascading any order issues to Sales and/or the customers
• Providing any documents requested by the customer
• Participation in the company HSE initiatives including attendance of the monthly safety meeting, raising safety observations, and managing a personal safety plan
• Ensuring All Company Safety & Quality Procedures are followed.
• General Administrative Duties such as filing, maintaining Customer Summary Sheets
• Any other duties as designated by Customer Services Supervisor.

Previous experience in internal sales, customer service, operations, logistics, or order processing preferred, however full raining will be given

Strong organisational skills with the ability to manage multiple tasks and priorities

Excellent communication and customer service skills

Strong attention to detail and problem-solving ability

Experience in Excel, Word and other Office 365 software

Positive, team-focused attitude with willingness to assist others when required

ERP (SAP).

About Us

ChampionX is now part of SLB, a global technology company driving energy innovation for a balanced planet. As innovators, that's been our mission for nearly a century.

We are a technology company that unlocks access to energy for the benefit of all. As innovators, that's been our mission for nearly a century. Today, we face a global imperative to create a future with more energy, but less carbon. Our diverse, innovative change makers are focused on going further in innovation and inventing the new energy technologies we need to get there.

For more news and information, visit SLB.com

Our Commitment to Diversity and Inclusion

We believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every employee can grow and achieve their best. We are committed to fair and equal treatment of employees and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any employee or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

Global adventure, broad exposure, and limitless learning await you. You'll be part of the most multi-cultural and diverse team of experts in any industry, anywhere.

medical_services

Insurance

Health, vision, and dental insurance for you and your dependents available from day one.

local_library

Learning Opportunities

Global adventure, broad exposure, and limitless learning await you. You'll be part of the most multi-cultural and diverse team of experts in any industry, anywhere.

diversity_2

Diverse and Inclusive

Our exceptional and diverse people are the pulse and spirit of who we are. Every day, you will enrich your knowledge in an environment where differences in thought, creativity and experiences are embraced.

About Us

We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all.

Global in outlook, local in practice - and with a united, shared passion for discovering solutions, we hire talented, driven people and support them to succeed, personally and professionally.

SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.

We will endeavor to make a reasonable accommodation / modification to the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operation of our business, in accordance with applicable federal, state, and local law. If you believe you require such assistance to complete this form or to participate in the interview process, please contact [e-mail] to request assistance. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.

SLB is a VEVRAA Federal Contractor- priority referral Protected Veterans requested.

Register for free to access technical papers and technology news tailored to your interests.