Service Coordinator

JR United Kingdom; Shrewsbury; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in automation machinery seeks a Service Coordinator / Service Manager for their Kings Norton location. This role focuses on after-sales service, customer relationship management, and ensuring spare parts supply for clients in manufacturing sectors. The ideal candidate will have experience in service coordination and excellent communication skills.

Benefits

Pension

25 days holiday

Qualifications

• Experience as a service coordinator, service supervisor, or similar.
• Full driving license and willingness to travel as required.

Responsibilities

• Managing customer relationships and ensuring timely delivery of spare parts.
• Providing high-level, proactive customer service.

Skills

Excellent organisation

Communication skills

Education

Background in spare parts and after-sales service

Job description

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Service Coordinator / Service Manager - Kings Norton

Salary £30K - £40K, 37.5 hours per week, pension, 25 days

To manage after-sales service and spare parts supply. A customer service-based role for a machinery manufacturer. Also involves visiting customers.

The role

• A non-technical role providing high-level, proactive customer service for the supply of spare parts and maintenance services
• Typically office-based with occasional customer visits
• Customer relationship and account management
• Visiting customers post-sale of machinery solutions
• Ensuring spare parts are delivered on time

The company

An innovative designer and manufacturer of automation machinery using in manufacturing sectors such as automotive, food production, logistics.

Requirements

• Service coordinator or service manager within an engineering environment
• Ideally, a background in spare parts and after-sales service
• Full driving licence and willingness to travel to customers as required
• Excellent organisation and communication skills
• Must have previous experience as; service coordinator, service supervisor, after sales manager, service manager, spares manager or similar