Senior Customer Service Coordinator

JR United Kingdom; Birmingham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company seeks a Senior Customer Service Coordinator in Birmingham to enhance customer service operations. The role involves overseeing a small team, effective customer communication, and performing administrative tasks. Ideal candidates should possess strong leadership skills and proficiency in reporting tools.

Qualifications

• Experience managing small customer-focused teams.
• Strong administrative skills and confidentiality.
• Proficiency in reporting tools and systems.

Responsibilities

• Support customer services with administrative duties.
• Manage a team of customer service coordinators.
• Communicate effectively with customers.

Skills

Leadership and support skills

Communication skills

Empathy towards customers

Report accuracy

Administrative function prioritisation

Tools

Excel

Word

PowerPoint

Job description

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Senior Customer Service Coordinator, Birmingham

Client:

Location:

birmingham, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

Main Function

To support the customer services department with key administrative duties, supervising and working alongside the customer service co-ordinator team.

Key Functional Areas

• Provide inspirational line management to a small team of customer Service Co-ordinators
• Provide daily support/guidance to Customer Service Co-ordinators
• Communicate effectively with customers to manage expectations
• Issue Miller documentation as required to assist homeowners
• Handle all incoming communications professionally and record on the system promptly
• Maintain professionalism and uphold core values in a pressurised environment

Key Capabilities Required

(1) Skills, Capabilities and Attributes

• Leadership and support skills for Customer Service Department
• Prioritisation of administrative functions
• Supervision of co-ordinator workload
• Ability to work independently and in a team
• Empathy towards customers without compromising business interests
• Ability to produce accurate reports
• Proficiency with Excel, Word, PowerPoint
• Strong professional relationship building
• Effective written and electronic communication skills

(2) Behavioural Attributes

• Trustworthy, honest, providing excellent feedback
• Commercial awareness
• Controlled and dignified demeanor

(3) Knowledge, Experience and Qualifications

• Experience managing small customer-focused teams
• Confidentiality in client and company matters
• Proficiency in Word & Excel with strong administrative skills