Senior Customer Service Coordinator

JR United Kingdom; Warrington; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading company in the customer service sector is looking for a Senior Customer Service Coordinator to manage a small team and liaise with customers. Your role will include providing guidance to Customer Service Coordinators, maintaining professionalism in interactions, and performing key administrative duties to ensure customer satisfaction.

Qualifications

• Experience managing small customer-focused teams required.
• Proficiency in Excel and Word with strong administrative skills.
• Ability to handle client confidentiality.

Responsibilities

• Provide line management to a small team of Customer Service Coordinators.
• Communicate effectively with customers to manage expectations.
• Handle all incoming communications promptly.

Skills

Leadership and support skills

Ability to prioritize administrative functions

Supervision skills

Empathy towards customers

Strong reporting skills

Effective communication skills

Education

Experience managing small customer-focused teams

Strong administrative skills

Tools

Excel

Word

PowerPoint

Job description

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Senior Customer Service Coordinator, Warrington, Cheshire

Job Details:

• Client: [Client information not provided]
• Location: Warrington, Cheshire
• Job Category: Other
• EU work permit required: Yes

Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

Main Function

To support the customer services department with key administrative duties, supervising and working alongside the customer service co-ordinator team.

Key Functional Areas

• Provide inspirational line management to a small team of Customer Service Co-ordinators
• Provide daily support and guidance to Customer Service Co-ordinators
• Communicate effectively with customers to manage expectations professionally
• Issue Miller documentation as required to assist homeowners
• Handle all incoming communications promptly and record them systemically
• Maintain professionalism and dignity in all interactions to uphold company values

Key Capabilities Required

Skills, Capabilities, and Attributes

• Leadership and support skills for Customer Service Department
• Ability to prioritize administrative functions
• Supervision skills for co-ordinator workload
• Ability to work independently and as part of a team
• Empathy towards customers without compromising business interests
• Strong reporting skills (written and numerical)
• Proficiency in Excel, Word, and PowerPoint
• Ability to build professional relationships internally and externally
• Effective written and electronic communication skills

Behavioral Attributes

• Trustworthy, honest, and able to provide constructive feedback
• Commercial awareness
• Controlled and dignified demeanor

Knowledge, Experience, and Qualifications

• Experience managing small customer-focused teams
• Experience handling client and company confidentiality
• Proficiency in Word and Excel with strong administrative skills