Senior Customer Service Coordinator

JR United Kingdom; Luton; On-site; GBP 25,000 - 35,000; Full time

Job summary

JR United Kingdom is seeking a Senior Customer Service Coordinator in Luton to lead a team in providing exceptional service. The role involves supervision, administrative support, and effective communication with customers, ensuring all interactions reflect company values in a dynamic environment.

Qualifications

• Experience managing customer-focused teams.
• Proficiency in Excel and Word with strong administrative skills.

Responsibilities

• Manage and support a small team of Customer Service Coordinators.
• Communicate effectively with customers to manage expectations.
• Handle all incoming communications promptly.

Skills

Leadership skills

Supervisory skills

Professional relationship-building

Effective communication

Empathy

Tools

Excel

Word

PowerPoint

Job description

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Senior Customer Service Coordinator, Luton, Bedfordshire

Location: Luton, Bedfordshire, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

Main Function

To support the customer services department with key administrative duties, supervising and working alongside the customer service co-ordinator team.

Key Functional Areas

• Provide inspirational line management to a small team of Customer Service Co-ordinators
• Provide daily support and guidance to Customer Service Co-ordinators
• Communicate effectively with customers to manage expectations appropriately
• Issue Miller documentation as needed to assist homeowners with their new homes
• Handle all incoming communications promptly and record interactions accurately
• Maintain professionalism, courtesy, and dignity in all interactions, upholding company values in a pressurized environment

Key Capabilities Required

(1) Skills, Capabilities, and Attributes

• Leadership and support skills for Customer Service Department
• Ability to prioritize administrative tasks
• Supervisory skills for co-ordinator workload
• Ability to work independently and as part of a team
• Empathy and understanding towards customers without compromising business interests
• Ability to produce accurate reports
• Proficiency with Excel, Word, and PowerPoint
• Strong professional relationship-building skills
• Effective written and electronic communication skills

(2) Behavioral Attributes

• Trustworthy, honest, and responsive
• Commercial awareness
• Controlled and dignified demeanor

(3) Knowledge, Experience, and Qualifications

• Experience managing small customer-focused teams
• Experience handling confidential information
• Proficiency in Word and Excel with strong administrative skills