Senior Customer Service Coordinator

JR United Kingdom; Peterborough; On-site; GBP 30,000 - 40,000; Full time

Job summary

Une entreprise recherchée au Royaume-Uni recrute un Coordinateur Senior du Service Client à Peterborough. Le poste implique la supervision d'une équipe de coordinateurs, la gestion des relations avec les clients, et l'exécution de tâches administratives essentielles pour garantir un service de qualité. Ce rôle requiert une excellente communication, des compétences en gestion, et une expérience en accompagnement d'équipes centrées sur le client.

Qualifications

• Expérience en gestion d'équipes axées sur le client.
• Compétent en Word, Excel et PowerPoint.
• Capacité à travailler de manière autonome ou en équipe.

Responsibilities

• Supervision d'une petite équipe de coordinateurs du service client.
• Communication efficace avec les clients pour gérer les attentes.
• Gestion de la documentation et des communications entrantes.

Skills

Communication effective

Gestion d'équipe

Compétences administratives

Education

Expérience en gestion d'équipe

Tools

Excel

Word

PowerPoint

Job description

Social network you want to login/join with:

Senior Customer Service Coordinator, peterborough

col-narrow-left

Client:

Location:

peterborough, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

col-wide

Job Description:

Main Function

To support the customer services department with key administrative duties, supervising and working alongside customer service co-ordinator team.

Key Functional Areas

• Provide inspirational line management to a small team of customer Service Co-ordinators
• Provide daily support/guidance to Customer Service Co-ordinators
• Effective and professional communication with customers to correctly manage customer expectations where necessary
• To issue Miller documentation as and when required or requested to assist the homeowner in the use and understanding of their new home
• Deal effectively and within charter timescales all incoming communications such as telephone calls, messages, emails and texts. Record on the system in a timely manner
• To act professionally, courteously and with dignity and control at all times with customers, internal colleagues, external colleagues and subcontractors alike to uphold the core values of the business, in a pressurised environment.

Key Capabilities Required

(1) Skills, Capabilities and attributes

• Ability to lead and support Customer Service Department
• Ability to prioritise key administrative functions.
• Ability to supervise co-ordinator workload.
• Ability to work individually and/or part of a team
• Ability to empathise and sympathise with Miller Homes customers without compromising the position of the business
• Ability to provide concise and accurate written or numerical reports when required
• Ability to work comfortably with Excel, Word & Powerpoint
• Must be able to forge strong professional relationships with internal and external disciplines
• Ability to communicate effectively and successfully both written and electronically

(2) Behavioural Attributes

• Trustworthy, honest and provide excellent feedback
• Sound commercial awareness
• Controlled
• Dignified

(3) Knowledge, Experience and Qualification

• Experience in managing small customer focused teams
• Experience of client and company confidentiality
• Computer literate (especially Word & Excel) with good administrative skills essential