Senior Customer Service Coordinator

JR United Kingdom; Oxford; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the customer service industry is seeking a Senior Customer Service Coordinator in Oxford District. This role involves managing a small team, providing support to coordinators, and ensuring effective communication with clients. Ideal candidates will possess strong leadership and administrative skills alongside the ability to foster relationships, ensuring customer satisfaction and team collaboration. Join to help enhance customer service standards and build a positive team environment.

Qualifications

• Experience managing customer-focused teams.
• Computer literacy, especially in Word and Excel.
• Ability to work independently and as part of a team.

Responsibilities

• Provide management support to a small team of Customer Service Coordinators.
• Maintain professionalism with customers and manage communications.
• Handle administrative duties and produce reports.

Skills

Leadership

Administrative Skills

Communication

Empathy

Report Production

Relationship Building

Tools

Excel

Word

PowerPoint

Job description

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Senior Customer Service Coordinator, Oxford District

Location: Oxford District, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

Main Function

To support the customer services department with key administrative duties, supervising and working alongside the customer service coordinator team.

Key Functional Areas

• Provide inspirational line management to a small team of Customer Service Coordinators
• Provide daily support and guidance to Customer Service Coordinators
• Communicate effectively and professionally with customers to manage expectations
• Issue Miller documentation as required to assist homeowners with their new home
• Handle all incoming communications promptly and record on the system
• Maintain professionalism and dignity at all times with customers, colleagues, and subcontractors to uphold company values

Key Capabilities Required

(1) Skills, Capabilities, and Attributes

• Leadership and support skills for Customer Service Department
• Ability to prioritize administrative functions
• Supervisory skills for co-ordinator workload
• Ability to work independently and as part of a team
• Empathy towards customers without compromising business interests
• Ability to produce concise and accurate reports
• Proficiency with Excel, Word, and PowerPoint
• Strong professional relationship-building skills
• Effective written and electronic communication skills

(2) Behavioural Attributes

• Trustworthy, honest, and able to provide excellent feedback
• Commercial awareness
• Controlled and dignified demeanor

(3) Knowledge, Experience, and Qualifications

• Experience managing small customer-focused teams
• Experience handling client and company confidentiality
• Computer literacy, especially with Word and Excel, with strong administrative skills