Service Coordinator

JR United Kingdom; Bournemouth; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading machinery manufacturer is seeking a Service Coordinator/Service Manager. The role focuses on providing exceptional customer service, managing after-sales support, and ensuring timely supply of spare parts. Candidates should have relevant experience in an engineering environment and strong organizational skills to excel.

Benefits

Pension

25 days annual leave

Qualifications

• Previous experience as Service Coordinator or similar role.
• Background in spare parts and after-sales service preferred.
• Full driving license required.

Responsibilities

• Provide high-level customer service for spare parts and maintenance.
• Manage customer relationships and account management.
• Ensure timely delivery of spare parts.

Skills

Customer relationship management

Communication skills

Organizational skills

Job description

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Service Coordinator / Service Manager - Kings Norton

Salary £30K - £40K, 37.5 hours per week, pension, 25 days

To manage after-sales service and spare parts supply. A customer service-based role for a machinery manufacturer. Also involves visiting customers.

The role

• A non-technical role providing high-level, proactive customer service for the supply of spare parts and maintenance services
• Typically office-based with occasional customer visits
• Customer relationship and account management
• Visiting customers post-sale of machinery solutions
• Ensuring spare parts are delivered on time

The company

An innovative designer and manufacturer of automation machinery using in manufacturing sectors such as automotive, food production, logistics.

Requirements

• Service coordinator or service manager within an engineering environment
• Ideally, a background in spare parts and after-sales service
• Full driving licence and willingness to travel to customers as required
• Excellent organisation and communication skills
• Must have previous experience as; service coordinator, service supervisor, after sales manager, service manager, spares manager or similar