senior customer service advisor

TN United Kingdom; Liverpool; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

An established player in the insurance industry is seeking a Senior Customer Service Advisor to join their dynamic team. This role offers hybrid working options, allowing you to balance your professional and personal life effectively. You will provide expert guidance on insurance products, manage customer queries, and ensure compliance with industry regulations. The company prides itself on fostering a supportive culture, with opportunities for personal and professional development. If you are passionate about customer service and have a solid understanding of the insurance sector, this is the perfect opportunity for you.

Benefits

Competitive Salary

Inclusive Company Culture

Professional Development Opportunities

Qualifications

• Solid understanding of the insurance industry.
• Ability to manage multiple tasks and priorities.

Responsibilities

• Provide expert advice on insurance products.
• Manage and resolve customer queries efficiently.
• Collaborate with the customer service team.

Skills

Communication Skills

Problem-Solving

Teamwork

Attention to Detail

Organizational Skills

Job description

Social network you want to login/join with:

senior customer service advisor, Liverpool

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Client:

Page Personnel

Location:

Liverpool, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

7e8d50242f70

Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

• Join a Established Company Within their Customer Service Team!
• Hybrid Working Options.

About Our Client

This company is an established player in the insurance industry. They pride themselves on providing top-notch services to customers and cultivating a supportive and engaging environment for their employees.

Job Description

• Provide expert advice and guidance to customers on insurance products and services.
• Manage and resolve customer queries efficiently and professionally.
• Ensure all customer interactions comply with industry regulations.
• Collaborate with the wider customer service team to deliver exceptional service.
• Identify opportunities to cross-sell products and services.
• Keep up-to-date with the latest industry trends and insurance products.
• Participate in training and development opportunities to enhance skills and knowledge.
• Maintain accurate records of customer interactions.

The Successful Applicant

A successful Senior Customer Advisor should have:

• A solid understanding of the insurance industry.
• The ability to work effectively in a team.
• Strong communication skills, both written and verbal.
• Proven problem-solving abilities.
• The ability to manage multiple tasks and priorities.
• Excellent attention to detail and organisational skills.

What's on Offer

• A competitive salary ranging from £30k+.
• An inclusive and supportive company culture.
• Opportunities for personal and professional development.