Senior Client Advisor - Selfridges Trafford Centre (12 month FTC)

TN United Kingdom; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking Client Advisors to embody their brand in every client interaction. This role requires excellent communication skills and an entrepreneurial spirit to develop client relationships and exceed sales targets. Advisors will enhance the in-store experience, ensuring each client feels valued and appreciated. Flexibility in working hours is essential, as is the ability to connect with a diverse clientele. Join a team that values passion and excellence, where your contributions will make a significant impact on client experiences and sales success.

Qualifications

• Experience in retail or luxury retail is essential.
• Proven success in achieving sales results is a must.
• Flexibility to work non-traditional hours, including weekends.

Responsibilities

• Deepen client relationships to foster loyalty and increase spending.
• Enhance the in-store experience by providing memorable moments.
• Achieve or surpass monthly and quarterly sales targets.

Skills

Retail Experience

Sales Skills

Communication Skills

Client Relationship Management

Flexibility

Proficiency in POS Systems

Proficiency in Microsoft Outlook

Education

College/University Degree

Graduate Gemologist Degree

Tools

Point of Sale (POS) Systems

Client Tracking Systems

Microsoft Outlook

Job description

Job Description:

Responsibilities:

Client Advisors hold a critical position embodying the Tiffany brand in every client interaction using the Tiffany touch; making each experience extraordinary. They are excellent communicators and brand ambassadors, conveying their passion for Tiffany in every conversation. Their entrepreneurial spirit drives them to develop client relationships and exceed sales plans.

Sales: Deepen client relationships to foster loyalty and increase spending. Achieve or surpass monthly, quarterly, and annual sales targets. Collect client data, cultivate new and existing relationships, and generate sales through repeat business and key product pillars.

Service: Enhance the in-store experience by providing memorable moments to clients. Demonstrate passion as a Tiffany ambassador during selling ceremonies, using the Tiffany Touch. Follow Client Experience Behaviors from the TEI program and Tiffany's client experience vision. Optimize hospitality and store amenities to create unique experiences and act on TEI feedback.

Qualifications:

Required Qualifications:

• Must be based and authorized to work in the United Kingdom.
• Experience in retail, luxury retail, or relevant client-related fields (e.g., hospitality).
• Proven success in achieving sales results.
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Ability to work with a diverse client base.
• Proficiency with Point of Sale (POS) systems, client tracking systems, and Microsoft Outlook/email.

Preferred Qualifications:

• A college/university degree.
• Graduate Gemologist degree or coursework from the Gemological Institute of America (GIA).
• Proficiency in multiple languages.