Senior Customer Manager

The People Co. / Sell Jobs; England; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading organisation in the FMCG sector is seeking an experienced Account Manager to join their team in the UK. The role involves managing a diverse portfolio of B2B clients to deliver excellent service and drive commercial growth. Candidates should have strong account management skills, a proven track record in sales, and the ability to build lasting customer relationships. This position offers a hybrid working model, bonus schemes, and flexible holiday options, promoting a healthy work-life balance.

Benefits

Bonus scheme

Flexible holiday options

Healthy work-life balance

Qualifications

• Demonstrable account management or customer success skills are essential.
• Proven commercial track record required with strong financial acumen.
• Comfortable working in a high-performance, customer-focused environment.

Responsibilities

• Manage and grow a portfolio of established customers.
• Delivery of agreed renewal and revenue targets.
• Identify and convert new business opportunities.
• Provide accurate sales projections and manage the sales pipeline.

Skills

Account management skills

Customer success skills

Financial acumen

Communication skills

Planning skills

B2B sales background

Presentation abilities

Job description

A fantastic opportunity has arisen for an experiencedAccount Managerto join a growing team within a leadingorganisationin the FMCG sector. If you excel at building strong customer relationships, driving commercial growth and delivering exceptional service, this role offers genuine scope to make an impact.

The Role.

You will manage a diverse portfolio of existing B2B clients, acting as the primary point of contact and ensuring they receive outstanding levels of service. Working closely with internal teams,you’llnurture long-term relationships,maximiseretention, andidentifyopportunities to upsell and cross-sell solutions.The role carries clear commercial responsibility, including meeting financial targets, deliveringaccurateforecasting, and proactively developing accounts.

Key Accountabilities.

• Manage and grow a portfolio of established customers
• Deliver agreed renewal and revenue targets
• Identifyand convert new business and consulting opportunities
• Provideaccuratesales projections and pipeline management
• Present services via online demos and in-person meetings
• Offer regular customer support and ensure ongoing engagement
• Share customer feedback to support product and service improvements
• Build strong collaborative relationships across internal teams
• Maintainhigh standardsof CRM usage and account documentation

People Profile.

• Demonstrable account management or customer success skills
• Proven commercialtrack recordwith strong financial acumen
• Excellent communication, influencing and presentation abilities
• Strong planning skills with exceptional attention to detail
• FMCG industry experience and strong B2B sales background
• Ability to build new relationships and nurture existing ones
• Comfortable working in a high-performance, customer-focused environment
• Adaptability,curiosityand a growth mindset
• Understanding of how insights are used by retailers and manufacturers

Rewards& Benefits.

You’lljoin a supportiveorganisationthat promotes a healthy work-life balance, offers a bonus scheme, flexible holiday options, and empowers you to manage your time effectively within a hybrid working model.

Whowe’relookingfor.

Professionals who are ambitious,collaborativeand passionate about delivering value. We welcome applicants from all backgrounds and are committed to an inclusive recruitment process. Adjustments can be made throughout the selection process where needed.

How to Apply.

To apply, please e-mail in strict confidence, with a comprehensive CV, including salary details, quoting the above reference and for the attention of James Constable

Due to a high volume of responses, we cannot reply to each application individually. If you have not had a response within one week, we are sorry to say your application has not been successful on this occasion.

Weregretwecannotoffer visa sponsorship and can only consider candidates who holdrightto work in the UK.