Senior Customer Experience Transformation Consultant

Moorhouse Consulting; Greater London; Hybrid; GBP 66,000 - 110,000; Full time

Benefits offered by this job

Total cash package up to £110,000

Base salary £82,005

Bonuses every six months

25 days annual leave (+1 per year)

Life Assurance

Private Medical Insurance

Group Personal Pension

Perkbox benefits

Flexible working

Hybrid working

Parental pay

Job summary

Moorhouse Consulting, a dynamic transformation consultancy in London, seeks a senior consultant to lead customer experience initiatives. You will shape CX offerings, manage client engagements, and collaborate with strategy and operating model teams to deliver meaningful changes that improve customer interactions.

The role focuses on leadership, delivery excellence and business growth in a hybrid work environment.

Qualifications

• 6–8 years’ consulting experience across big or boutique firms or industry CX transformation.
• Experience leading and delivering Customer Experience, Service Design or broader customer-centric transformation work.
• Strong problem solving and analytical skills using qualitative and quantitative insights.
• Strong interpersonal and communication skills to engage senior stakeholders.
• Collaborative approach to develop junior colleagues and work across client and consulting teams.
• Experience leading internal initiatives, proposition development or improvements in ways of working.
• Experience delivering customer-centric Operating Model or Strategy work advantageous.
• Strong interest in digital trends, AI and their relation to CX.

Responsibilities

• Lead and shape Moorhouse’s Customer Experience offering within the Strategy and Customer Team.
• Contribute to bids and propositions and drive internal initiatives.
• Build trusted relationships with senior stakeholders and deliver high-quality client outcomes.

Skills

Consulting experience

CX delivery

Service design

Stakeholder mgmt

Analytical skills

Communication skills

Team development

Ownership

Operating model

Job description

Moorhouse Consulting, a dynamic transformation consultancy in London, seeks a senior consultant to lead customer experience initiatives. You will shape CX offerings, manage client engagements, and collaborate with strategy and operating model teams to deliver meaningful changes that improve customer interactions.

The role focuses on leadership, delivery excellence and business growth in a hybrid work environment.