Enable job alerts via email!

Senior Customer Experience Account Manager

TieTalent

Hemel Hempstead

On-site

GBP 31,000 - 35,000

Full time

3 days ago

Be an early applicant

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

Job summary

Join a leading company in technology, as a Senior Customer Experience Account Manager. You will be instrumental in managing customer relationships and maximizing retention for business clients. The role offers a competitive salary, bonuses, and development opportunities within a dynamic work environment.

Benefits

Competitive salary and bonus structure

Full training and ongoing development

21 Days holiday, rising to 25 after 5 years

Birthday off

Childcare vouchers

Employee mobile package

Holiday Purchase scheme

Reduced gym membership

Retail discounts

Qualifications

5+ years of experience in customer service, account management, or sales.
Strong expertise in telecoms industry.
Excellent verbal and written communication skills.

Responsibilities

Build and maintain strong relationships with key customer contacts.
Maximize customer retention and identify upsell opportunities.
Manage incoming communication from customers promptly.

Skills

Customer service

Account management

Sales experience

Communication

Time management

Mentorship skills

Tools

Office 365

Senior Customer Experience Account Manager

Join or sign in to find your next job

Join to apply for the Senior Customer Experience Account Manager role at TieTalent

Senior Customer Experience Account Manager

3 days ago Be among the first 25 applicants

Join to apply for the Senior Customer Experience Account Manager role at TieTalent

Get AI-powered advice on this job and more exclusive features.

About

Senior Customer Experience Account Manager

Salary: £31,500 - £35,000 + Bonus

Hours: Monday Friday, 9am 5.30pm

You will be part of the team that provides a remarkable service to our customers, and your key objective will be to establish and sustain strong relationships. Identify upsell opportunities and maximise customer retention, through office-based support.You will be responsible for managing all aspects of the customer experience for a base of circa 30-60 business customers, billing over £1,000 per month.

About

Senior Customer Experience Account Manager

Location: Hemel Hempstead

Salary: £31,500 - £35,000 + Bonus

Hours: Monday Friday, 9am 5.30pm

You will be part of the team that provides a remarkable service to our customers, and your key objective will be to establish and sustain strong relationships. Identify upsell opportunities and maximise customer retention, through office-based support.You will be responsible for managing all aspects of the customer experience for a base of circa 30-60 business customers, billing over £1,000 per month.

Key Tasks

Build strong relationship with key contacts of all customers within allocated customer base.
Recognise and maximise upon upsell opportunities, working to ensure every Diamond customer utilises all SCG services and products.
Maintain excellent customer retention of 99.5% or above, never losing a customer without ensuring every avenue has been taken to avoid churn.
Effectively manage all incoming communication from customers and respond within timely manner.
Proactively manage base to ensure customers expectations are exceeded
Provide mentorship to junior members of team.

We Offer

A competitive salary and bonus structure
Full training
Ongoing personal development
A busy and fun working environment

Additional Benefits

21 Days holiday rising to 25 after 5 years of service
Birthday off
Childcare vouchers
Employee mobile package
Holiday Purchase scheme
Reduced gym membership
Retail discounts

Skills & Experience

5+ years Customer service, Account management or Sales experience.
Strong expertise in telecoms industry.
Excellent verbal and written communication skills.
A proactive, positive (win-win) attitude.
Ability to recognise and pursue a sales opportunity
Office 365 knowledge expertise
Proactive approach and ability to bring new ideas to the team.
Ability to forge lasting relationships with customers and partners.
Good time management skills and ability to prioritise workload.
Mentorship skills, able to coach junior members of team

TITL1_UKTJ

Hemel Hempstead, England

Work experience

(Key) Account Manager / Executive

Languages

English

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
Technology, Information and Internet

Referrals increase your chances of interviewing at TieTalent by 2x

Get notified about new Customer Experience Manager jobs in Hemel Hempstead, England, United Kingdom.

Director of Customer Experience- Content and Optimisation

Slough, England, United Kingdom 6 days ago

London, England, United Kingdom £40,000.00-£45,000.00 1 month ago