Senior Customer Communications Lead – 1:1 Campaigns

Nationwide Group; Antrim, Frankley, Chester; Hybride; GBP 80 000 - 130 000; Plein temps

Avantages offerts par ce poste

Private medical insurance

Pension

Annual performance bonus

Training and development

Salary sacrifice benefits

Life assurance

Wellhub health & wellness

Volunteering time

Résumé du poste

Nationwide is seeking an experienced Customer Communications Squad Lead to drive end-to-end customer communications across marketing, service and regulatory channels. The role leads a multi-disciplinary squad, turning strategic priorities into clear, measurable plans and delivering personalised journeys that align with regulatory and business objectives.

You will partner with Product Owners, Marketing, CX, Content Designers and Risk/Legal teams to shape strategies, monitor performance and

Qualifications

• Leadership of large cross-functional team delivering 1:1 marketing communications.
• Planning and delivery of complex data-driven 1:1 campaigns.
• Development of 1:1 marketing creative within brand tone and voice.
• Using customer insight and performance data to improve campaigns.
• Strong stakeholder leadership across senior business, risk, legal and customer-facing functions to drive alignment.

Responsabilités

• Lead a multi-disciplinary squad creating and delivering customer communications to meet objectives and regulatory needs.
• Collaborate with Product Owners, Marketing, CX, Content, Digital, Risk and Compliance to shape strategies.
• Develop a high-performing team culture with collaboration and accountability.
• Monitor, evaluate and optimize communication performance using data and customer feedback.
• Act as SME for customer communications and guide stakeholders to maximise impact.
• Governance and risk management to ensure compliance with brand, accessibility and regulatory standards.

Connaissances

Leadership

Cross-functional team

1:1 marketing

Data-driven decisions

Stakeholder management

Description du poste

Nationwide is seeking an experienced Customer Communications Squad Lead to drive end-to-end customer communications across marketing, service and regulatory channels. The role leads a multi-disciplinary squad, turning strategic priorities into clear, measurable plans and delivering personalised journeys that align with regulatory and business objectives.

You will partner with Product Owners, Marketing, CX, Content Designers and Risk/Legal teams to shape strategies, monitor performance and