Content Ops Lead: Personalised Customer Journeys
Nationwide
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Benefits offered by this job
Job summary
Nationwide seeks an experienced 121 Content Editor Lead to drive the transformation of how personalised customer communications are created, managed and delivered. You will collaborate with Marketing, Digital, Data, Technology, Risk and Compliance to define a strategic roadmap and enable scalable, customer-focused journeys.
You will guide content operations, governance and publishing, leveraging automation and AI to improve efficiency while upholding robust controls.
Qualifications
- Experience in content operations or digital publishing.
- Experience coordinating cross-functional content teams.
- Delivery of compliant, customer-focused communications.
Responsibilities
- Lead the transformation of how personalised customer communications are created, managed and delivered across Nationwide.
- Define and deliver a strategic transformation roadmap to improve content operations.
- Embed new content supply chain processes, governance frameworks and operating models.
- Drive automation, AI and marketing technology solutions to improve efficiency and scalability while maintaining risk controls.
- Provide strategic guidance on capabilities, platforms and processes to support future communication ambitions.
Skills
Job description
Nationwide seeks an experienced 121 Content Editor Lead to drive the transformation of how personalised customer communications are created, managed and delivered. You will collaborate with Marketing, Digital, Data, Technology, Risk and Compliance to define a strategic roadmap and enable scalable, customer-focused journeys.
You will guide content operations, governance and publishing, leveraging automation and AI to improve efficiency while upholding robust controls.
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