Cloud Telephony Solutions Architect

PHMG; Greater Manchester; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading audio branding agency in Greater Manchester is seeking a Caller Experience Architect to consult with clients on telephony systems and implement projects. The ideal candidate will have experience in cloud telephony, excellent communication skills, and the ability to manage technical delivery. Responsibilities include creating call flow maps, providing technical assistance, and ensuring seamless project execution.

Qualifications

• Experience in Implementation roles using cloud telephony.
• Ability to communicate effectively with clients.
• Strong sense of urgency and ability to work under deadlines.

Responsibilities

• Consulting with clients on telephony solutions.
• Creating call flow maps for clients.
• Implementing and testing projects.

Skills

Technical skills in cloud telephony

Excellent communication skills

Organizational skills

Team collaboration

CRM proficiency

Tools

Microsoft Office Suite

Job description

A leading audio branding agency in Greater Manchester is seeking a Caller Experience Architect to consult with clients on telephony systems and implement projects. The ideal candidate will have experience in cloud telephony, excellent communication skills, and the ability to manage technical delivery. Responsibilities include creating call flow maps, providing technical assistance, and ensuring seamless project execution.