Senior Customer Analyst

Specsavers; Nottingham; On-site; GBP 50,000 - 70,000; Full time

Job summary

Specsavers is seeking a Senior Customer Analyst on a 12-month fixed-term contract. You will build and support a connected customer analysis community, turning data into practical opportunities that improve engagement and experience across markets.

You’ll work with colleagues worldwide to develop shared approaches, strengthen analytical capability, and create reports and dashboards. The role emphasizes mentoring analysts, communicating insights to both technical and non-technical audiences, and

Qualifications

• Minimum 3–5 years in marketing analytics or CRM data analysis.
• Experience turning insights into actionable recommendations.
• Ability to tell compelling data-driven stories to diverse audiences.

Responsibilities

• Build and maintain dashboards and reports for marketing analytics.
• Support cross-market teams with standardized analytic approaches.
• Mentor analysts and promote global ways of working.

Skills

SQL

Storytelling

Stakeholder management

Tools

Power BI

CRM data platforms

Data visualization

Job description

Ready to connect Customer Analysts around the world, shape how customer analysis is shared, and help teams turn data into action that improves customer experiences?

As a Senior Customer Analyst – 12-month FTC, you’ll play a key role in building and supporting a connected customer analysis community across the business. Working with colleagues around the world, you’ll help develop shared approaches, strengthen analytical capability, and create the conditions for customer analysis to have greater impact across markets. You’ll support teams in sharing best practice, turning insight into practical opportunities that improve customer engagement and experience.

You’ll bring people together around common analytical challenges, helping teams explore customer behaviour, campaign performance, segmentation, test-and-learn activity and emerging opportunities such as AI-driven solutions. Through clear storytelling, engaging presentations and collaborative working, you’ll help make analysis accessible and actionable for both technical and non-technical audiences. You’ll also mentor analysts, support the development of global ways of working, and help create reports, dashboards and frameworks that enable teams to understand, compare and optimise performance.

We’re looking for someone with strong experience in Marketing Analytics and CRM data, but just as importantly, someone who enjoys developing others, building relationships and helping communities succeed. You’ll bring strong SQL skills, confidence working with complex data, and the ability to translate insight into clear, compelling stories. Experience with data visualisation tools such as Power BI is important, alongside the ability to influence stakeholders, facilitate conversations and build confidence in data-led decision-making.

In return, you’ll join a collaborative and supportive team where your work will help shape not only how we understand our customers, but how our global customer analysis community learns, grows and delivers impact together.

This role closes on Monday 24 August, however, we may close the advert sooner if we get a high volume of applications. If you’re ready to make an impact through data, we’d love to hear from you.