Senior CS Inspections Lead 10% Bonus + Car Allowance

Miller Homes; Bristol; In loco; GBP 42.000 - 54.000; Tempo pieno

Vantaggi offerti da questo lavoro

26 days annual leave

Birthday off

10% bonus

Company car or car allowance

Descrizione del lavoro

Miller Homes is seeking a Customer Services Inspections Manager for the South West region, based in Bristol. The role focuses on carrying out inspection works to ensure quality of homes pre- and post-completion and to identify remedial works across Miller Homes sites.

Responsibilities include professional conduct, timely defect analysis, NHBC liaison, and communicating findings to prevent recurrence, supporting the Customer Services team in delivering high standards of service.

Competenze

• Experience in a similar role with a housebuilder is essential.
• Knowledge of NHBC Technical Requirements/Guidelines is essential.
• To offer courteous, exemplary and efficient customer service at all times.
• Able to form strong professional relationships and liaise with different disciplines to achieve daily goals.

Mansioni

• Act professionally at all times with the company name and charter.
• Fairly analyse defects reported by customers and ensure work is attended to within SLAs.
• Liaise with NHBC regarding technical requirements and attend resolutions and insurance claims as needed.
• Provide feedback to the line manager regarding defects and ensure defective work is addressed to prevent repeat.

Conoscenze

Experience in a similar role

NHBC knowledge

Customer service excellence

Stakeholder liaison

Descrizione del lavoro

Miller Homes is seeking a Customer Services Inspections Manager for the South West region, based in Bristol. The role focuses on carrying out inspection works to ensure quality of homes pre- and post-completion and to identify remedial works across Miller Homes sites.

Responsibilities include professional conduct, timely defect analysis, NHBC liaison, and communicating findings to prevent recurrence, supporting the Customer Services team in delivering high standards of service.