Customer Service Inspections Manager

Miller Homes; Bristol; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

26 days annual leave

Birthday off

10% bonus

Company car or car allowance

Job summary

Miller Homes is seeking a Customer Services Inspections Manager for the South West region, based in Bristol. The role focuses on carrying out inspection works to ensure quality of homes pre- and post-completion and to identify remedial works across Miller Homes sites.

Responsibilities include professional conduct, timely defect analysis, NHBC liaison, and communicating findings to prevent recurrence, supporting the Customer Services team in delivering high standards of service.

Qualifications

• Experience in a similar role with a housebuilder is essential.
• Knowledge of NHBC Technical Requirements/Guidelines is essential.
• To offer courteous, exemplary and efficient customer service at all times.
• Able to form strong professional relationships and liaise with different disciplines to achieve daily goals.

Responsibilities

• Act professionally at all times with the company name and charter.
• Fairly analyse defects reported by customers and ensure work is attended to within SLAs.
• Liaise with NHBC regarding technical requirements and attend resolutions and insurance claims as needed.
• Provide feedback to the line manager regarding defects and ensure defective work is addressed to prevent repeat.

Skills

Experience in a similar role

NHBC knowledge

Customer service excellence

Stakeholder liaison

Job description

Customer Services Inspections Manager

South West Region, Bristol, BS11 8AZ

Competitive salary + attractive benefits

At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.

We are looking to recruit a Customer Services Inspections Manager to join our team in the South West region. The role of Customer Services Inspections Manager will see you carry out inspection works for the Customer Services team to ensure quality of all homes prior and post completion and to identify any necessary remedial works across relevant Miller Homes Limited sites

RESPONSIBILITIES

• To act professionally at all times with the company name and charter in mind
• To meet and carry out a fair analysis of defects reported by our customers and ensure work is attended to within the time-scales agreed and in accordance with the service level agreements in place.
• Liaise with NHBC regarding technical requirements and attend resolutions and insurance claims as and when required.
• Provide feedback to the line manager regarding defects and solutions and ensure any defective work is brought to the attention of all relevant parties to prevent repeat.

REQUIREMENTS

• Experience in a similar role with another housebuilder is essential
• General knowledge of NHBC Technical Requirements/Guidelines essential
• To offer courteous, exemplary and efficient customer service at all times
• Able to form strong professional relationships and liaise regularly with different disciplines within the business to assist you achieve your daily goals

WHAT WE OFFER

• Competitive basic salary
• 26 days annual leave + public holidays + your birthday off
• Opportunity to earn 10% bonus
• Company car, or car allowance of £5,000 per annum