Senior Student Recruitment Officer - CRM

University of Salford; Salford; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Excellent pension scheme

32 days annual leave

Job summary

The University of Salford is seeking an experienced Senior Student Recruitment Officer (CRM) to shape applicant and enquirer journeys. You will manage communications through the CRM platform, collaborating with Marketing, Recruitment and Admissions to drive personalised experiences from enquiry to enrolment.

This fixed-term, 12-month role requires strong CRM expertise, excellent organisational skills and a passion for customer engagement within a dynamic, collaborative team.

Qualifications

• Experience with CRM systems and data handling.
• Strong organisational skills and customer engagement focus.
• Experience delivering communications plans and project work.

Responsibilities

• Lead the delivery of applicant and enquirer communication plans through our CRM system.
• Act as a CRM subject matter expert and support system development, training and adoption across teams.
• Analyse engagement and campaign performance data to inform recruitment and conversion strategies.
• Ensure robust data quality, compliance and data protection practices across CRM activity.
• Support recruitment activity including enquiries, events, interviews, Confirmation and Clearing.

Skills

CRM experience

Data analysis

Stakeholder engagement

Communication skills

Tools

CRM platform

Job description

We're looking for an experienced and proactive CRM professional to play a key role in shaping the applicant and enquirer journey at the University of Salford.

As our Senior Student Recruitment Officer (CRM), you will lead the implementation and management of applicant and enquirer communications through our CRM platform, helping to deliver a seamless, personalised experience from initial enquiry through to enrolment. Working closely with colleagues across Marketing, Recruitment and Admissions, you'll combine technical expertise, data insight and stakeholder engagement to drive continuous improvement in our recruitment and conversion activity.

This is an excellent opportunity for someone with strong CRM experience, outstanding organisational skills and a passion for customer engagement to make a real impact within a dynamic and collaborative team.

This is a fixed term contract for 12 months.

Key Responsibilities

• Lead the delivery of applicant and enquirer communication plans through our CRM system.
• Act as a CRM subject matter expert, supporting system development, user training and adoption across teams.
• Analyse engagement and campaign performance data to inform recruitment and conversion strategies.
• Ensure robust data quality, compliance and data protection practices across CRM activity.
• Support recruitment activity including enquiries, events, interviews, Confirmation and Clearing.

Please note this opportunity relates to the student recruitment lifecycle as opposed to HR Recruitment.

A Bit About Our Department

The Directorate of Marketing, Student Recruitment and Admissions is newly established directorate creating a strong and cohesive structure that brings together colleagues in admissions, applicant experience and enquiries, UK student recruitment, widening participation and marketing and digital creation, to ensure an excellent applicant experience and to support and deliver the University’s brand and reputation strategies.

What’s In It For You?

• Competitive salary - and excellent pension scheme
• An impressive 32 days leave - plus bank holidays, additional time off at Christmas and the opportunity to buy even more!
• Professional development - we offer a comprehensive package of training and development opportunities to help you achieve your full potential
• Our community - there's a real sense of belonging here at Salford. We value diversity, in backgrounds and in experiences. Our difference makes us stronger, and together we share a passion for improving students' lives
• The Perks! - MySalford, our online employee portal offers a wide range of lifestyle benefits and discounts
• Wellbeing support- all our people are important to us and we have services and facilities dedicated to your mental and physical health, ranging from an Employee Assistance Programme and counselling, to sports and fitness facilities including discounted gym memberships
• Team Salford- join us here in Salford and be part of one of the UK's fastest growing universities

Please note this opportunity may close early depending on applicant volume.

Job Description