Senior Credit Controller: Drive Cash Collection & Debtor Recovery

PKF Smith Cooper Limited; Kegworth; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Hybrid working policy

25 days annual leave + bank holidays

Birthday off

Kudos Reward Scheme

Regular social events

Referral bonus scheme

Life assurance

Employee discounts (PKF Smith Cooper)

Healthcare cashback

Job summary

PKF Smith Cooper Limited is looking for an experienced Senior Credit Controller to join our Internal Finance team in Derby. You will own cash collection, reduce debtor days and support the firm's financial success while building strong relationships with clients and stakeholders across the firm.

Reporting to the Financial Controller, you'll manage complex accounts, drive process improvements, and mentor junior staff.

Qualifications

• Previous experience in a Credit Control role, ideally at a senior level.
• Proven track record of managing and recovering aged debt.
• Experience dealing with complex debtor issues and escalations.
• Strong communication and negotiation skills.
• The ability to build effective relationships at all levels.
• Excellent organisational skills and attention to detail.
• Experience producing reports and analysing debtor performance.
• Good working knowledge of Microsoft Excel and finance systems.
• A proactive, commercially minded approach.
• Experience supporting or mentoring colleagues would be advantageous.

Responsibilities

• Take ownership of a portfolio of accounts and manage outstanding debt.
• Proactively chase overdue balances by telephone, email and written correspondence.
• Monitor aged debt and identify risks and recovery opportunities.
• Resolve billing disputes and payment issues efficiently.
• Allocate receipts and maintain accurate debtor records.
• Agree and monitor payment plans where appropriate.
• Manage the Direct Debit process, including reconciliations and controls.
• Support legal escalation activity and liaise with external solicitors.
• Prepare aged debtor reports and management information.
• Support month-end processes and bad debt provisioning.
• Identify trends and recommend improvements to debtor performance.
• Build strong relationships with Partners, Managers and fee earners to resolve debt issues.
• Acting as an escalation point for complex credit control matters.
• Supporting and mentoring junior members of the team.
• Contributing to the continuous improvement of credit control processes and systems.

Skills

Credit Control

Debt recovery

Negotiation

Relationship Building

Organisational Skills

Reporting

Commercial Awareness

Mentoring

Escalations

Tools

Microsoft Excel

Finance systems

Job description

PKF Smith Cooper Limited is looking for an experienced Senior Credit Controller to join our Internal Finance team in Derby. You will own cash collection, reduce debtor days and support the firm's financial success while building strong relationships with clients and stakeholders across the firm.

Reporting to the Financial Controller, you'll manage complex accounts, drive process improvements, and mentor junior staff.