Credit Control Assistant

Confidential; East Midlands; Hybrid; GBP 26,000 - 38,000; Full time

Job summary

Confidential in Derby is seeking an experienced Credit Controller to join a supportive finance team. The role supports a portfolio of accounts, ensuring timely payments and accurate record-keeping within a flexible hybrid/remote working pattern.

The successful candidate will chase debts, resolve queries, and maintain strong relationships with customers and internal departments while contributing to reporting and process improvement.

Qualifications

• Experience in Credit Control or similar role.
• Ability to manage own ledger and chase debt.
• Excellent communication and relationship-building skills.
• Strong attention to detail and organisational skills.
• Proficiency in Microsoft Excel.

Responsibilities

• Manage and monitor your own portfolio of debtor accounts and ensure payments are received within terms.
• Proactively contact customers to chase outstanding balances by phone and email.
• Investigate and resolve account queries and payment discrepancies.
• Build strong relationships with customers and internal teams to support debt recovery.
• Manage the Credit Control inbox and respond to queries promptly.
• Produce and issue customer statements and relevant correspondence.
• Support direct debit collections and cash allocation activities.
• Maintain accurate customer account records.
• Assist with reporting, reconciliations and audit requirements.
• Identify opportunities to improve existing processes and procedures.

Skills

Credit control

Debt collection

Communication

Organization

Relationship building

Tools

Excel

Job description

Credit Controller - Derby (Hybrid Working)

Job Type: Temporary Ongoing, Full Time

Hours: 37 hours per week, Monday to Friday

Working Pattern: Hybrid/Remote Working

SF Partners are currently recruiting for an experienced Credit Controller to join a well-established and supportive organisation based in Derby.

This is a fantastic opportunity for a confident and proactive individual who enjoys building relationships, resolving queries and managing their own portfolio of accounts.

Working as part of a friendly finance team, you will play a key role in ensuring outstanding debts are managed effectively, maintaining accurate financial records and supporting the wider business.

Key Responsibilities

• Managing and monitoring your own portfolio of debtor accounts, ensuring payments are received within agreed terms.
• Proactively contacting customers to chase outstanding balances via telephone and email.
• Investigating and resolving account queries and payment discrepancies.
• Building strong relationships with customers and internal departments to support effective debt recovery.
• Managing the Credit Control inbox and responding to queries promptly.
• Producing and issuing customer statements and relevant correspondence.
• Supporting direct debit collections and cash allocation activities.
• Maintaining accurate and up-to-date customer account records.
• Assisting with reporting, reconciliations and audit requirements.
• Identifying opportunities to improve existing processes and procedures.

About You

• Previous experience working within a Credit Control position.
• Confident managing your own ledger and chasing outstanding debt.
• Excellent communication and relationship-building skills.
• Strong attention to detail and organisational skills.
• Comfortable dealing with queries and resolving issues professionally.
• Good working knowledge of Microsoft Office, particularly Excel.
• A proactive, positive and results-driven approach.
• Able to work independently and as part of a team.