Senior Credit Controller — Cash-Flow Champion

SmartRecruiters, Inc.; Staines-upon-Thames; On-site; GBP 30,000 - 42,000; Full time

Job summary

IFS is seeking an experienced Senior Credit Controller to manage a portfolio of complex customer accounts and drive timely cash collection. This role requires independence, critical thinking, and accountability with customers and internal teams.

The role involves performing reconciliations, resolving disputes, negotiating payments, and partnering with Sales, Billing, Finance, and Customer Success to remove barriers and improve cash flow.

Qualifications

• 5+ years of hands-on cash collection experience and AR knowledge.
• Experience managing complex commercial or enterprise accounts.
• Strong problem solving, reconciliation, and negotiation skills.
• Proficient with ERP systems and MS Excel.

Responsibilities

• Collect outstanding receivables and achieve cash collection targets.
• Perform detailed account reconciliations and resolve discrepancies.
• Investigate and drive resolution of disputes, deductions, short payments, and billing issues.
• Conduct professional collection calls and negotiate payment commitments.
• Partner with Sales, Billing, Finance, Customer Success, and other teams to remove payment barriers.
• Escalate issues appropriately while maintaining ownership through to resolution.
• Maintain accurate collection notes, forecasts, and account action plans.

Skills

Cash collection

Accounts receivable

Disputes resolution

Negotiation

ERP systems

Microsoft Excel

Communication

Problem solving

Self-motivation

Tools

Microsoft Excel

ERP systems

Job description

IFS is seeking an experienced Senior Credit Controller to manage a portfolio of complex customer accounts and drive timely cash collection. This role requires independence, critical thinking, and accountability with customers and internal teams.

The role involves performing reconciliations, resolving disputes, negotiating payments, and partnering with Sales, Billing, Finance, and Customer Success to remove barriers and improve cash flow.