Senior Credit Controller — Strategic Cash Collections

SmartRecruiters, Inc.; Staines-upon-Thames; Remote; GBP 42,000 - 56,000; Full time

Job summary

IFS is seeking an experienced Senior Credit Controller to manage a portfolio of complex customer accounts and drive timely cash collection. This role requires a highly independent professional who can think critically, resolve issues proactively, and maintain accountability with customers and internal stakeholders.

Key responsibilities include collecting outstanding receivables, performing reconciliations, and partnering with Sales, Billing, Finance, and Customer Success teams to remove payment

Qualifications

• 5+ years of hands-on cash collection experience, with strong AR knowledge.
• Proven success managing complex commercial accounts.
• Strong analytical and problem-solving abilities.
• Excellent negotiation and customer relationship skills.
• Self-motivated, organized and able to work with minimal supervision.

Responsibilities

• Collect outstanding receivables and meet cash collection targets.
• Perform detailed account reconciliations and resolve discrepancies.
• Investigate and resolve disputes, deductions, and billing issues.
• Conduct professional collection calls and negotiate payment commitments.
• Collaborate with Sales, Billing, Finance, and CS teams to remove payment barriers.
• Escalate issues appropriately and maintain ownership through resolution.
• Maintain accurate collection notes, forecasts, and action plans.

Skills

Cash collection

Accounts receivable

Excel

ERP systems

Negotiation

Relationship management

Problem solving

Independent working

Tools

ERP systems

Excel

Job description

IFS is seeking an experienced Senior Credit Controller to manage a portfolio of complex customer accounts and drive timely cash collection. This role requires a highly independent professional who can think critically, resolve issues proactively, and maintain accountability with customers and internal stakeholders.

Key responsibilities include collecting outstanding receivables, performing reconciliations, and partnering with Sales, Billing, Finance, and Customer Success teams to remove payment