Senior Credit Controller

SmartRecruiters, Inc.; Staines-upon-Thames; On-site; GBP 30,000 - 42,000; Full time

Job summary

IFS is seeking an experienced Senior Credit Controller to manage a portfolio of complex customer accounts and drive timely cash collection. This role requires independence, critical thinking, and accountability with customers and internal teams.

The role involves performing reconciliations, resolving disputes, negotiating payments, and partnering with Sales, Billing, Finance, and Customer Success to remove barriers and improve cash flow.

Qualifications

• 5+ years of hands-on cash collection experience and AR knowledge.
• Experience managing complex commercial or enterprise accounts.
• Strong problem solving, reconciliation, and negotiation skills.
• Proficient with ERP systems and MS Excel.

Responsibilities

• Collect outstanding receivables and achieve cash collection targets.
• Perform detailed account reconciliations and resolve discrepancies.
• Investigate and drive resolution of disputes, deductions, short payments, and billing issues.
• Conduct professional collection calls and negotiate payment commitments.
• Partner with Sales, Billing, Finance, Customer Success, and other teams to remove payment barriers.
• Escalate issues appropriately while maintaining ownership through to resolution.
• Maintain accurate collection notes, forecasts, and account action plans.

Skills

Cash collection

Accounts receivable

Disputes resolution

Negotiation

ERP systems

Microsoft Excel

Communication

Problem solving

Self-motivation

Tools

Microsoft Excel

ERP systems

Job description

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters-at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

We are seeking an experienced, results-driven Senior Credit Controller to manage a portfolio of complex customer accounts and drive timely cash collection. This role requires a highly independent professional who can think critically, resolve issues proactively, and maintain accountability with both customers and internal stakeholders.

Key responsibilities include:

• Collect outstanding receivables and achieve cash collection targets.
• Perform detailed account reconciliations and resolve discrepancies.
• Investigate and drive resolution of disputes, deductions, short payments, and billing issues.
• Conduct professional collection calls and negotiate payment commitments.
• Partner with Sales, Billing, Finance, Customer Success, and other teams to remove payment barriers.
• Escalate issues appropriately while maintaining ownership through to resolution.
• Maintain accurate collection notes, forecasts, and account action plans.

Qualifications

• Extensive hands-onCash Collection experience (circa 5+ years) with broader Accounts Receivable knowledge.
• Proven success managing complex commercial or enterprise accounts.
• Strong critical thinking and problem solving abilities.
• Excellent account reconciliation and analytical skills.
• Outstanding telephone, negotiation, and customer relationship management skills.
• Self-motivated, highly organized, and able to work independently with minimal supervision.
• Demonstrated ability to drive issues to conclusion and deliver measurable results.
• Proficient with ERP systems and Microsoft Excel.

Additional Information

What success looks like:

• Delivers consistent cash collection results.
• Takes ownership rather than waiting for direction.
• Resolves complex issues through persistence and collaboration.
• Builds strong relationships while holding customers and stakeholders accountable.
• Thinks beyond collections to identify root causes and drive continuous improvement.

This is an opportunity for a self-led collections professional who thrives on solving problems, influencing outcomes, and making a measurable impact on cash flow.

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