Senior Credit Controller

Biocair; Pampisford; Hybrid; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Pension

Private Medical Insurance

25 days holiday

Cycle to Work

Specsavers Vouchers

Employee Assistance Programme

Job summary

Biocair is seeking a credit controller to join a highly collaborative Accounts Receivable team. You will manage key customer accounts, drive cash collection, resolve payment queries, and monitor credit risk while supporting process improvements.

The role is hybrid with a Cambridge office-based schedule and standard 40-hour weeks. You will work with internal teams and customers to reduce aged debt, allocate payments accurately, and contribute to improving cash flow and controls across the

Qualifications

• Proven experience in Credit Control or Accounts Receivable within a multinational or fast-paced environment.
• Strong analytical and problem-solving abilities to identify root causes and drive resolution.
• Excellent stakeholder management and relationship-building skills across levels.
• Advanced Excel skills including PivotTables and XLOOKUP.
• Experience with ERP/accounting systems, ideally Sage.
• Strong communication and negotiation skills in challenging conversations.

Responsibilities

• Proactively manage cash collection to hit targets and reduce overdue debt.
• Ensure accurate allocation of cash, credits, and account transactions with up-to-date records.
• Investigate payment queries and disputes with customers and internal teams.
• Monitor credit risk, use dunning procedures and escalate when needed.
• Support debt recovery and audits in line with policies and controls.
• Drive process improvements, data quality and automation to boost efficiency.

Skills

Credit control / AR

Analytical skills

Stakeholder management

Communication & negotiation

Organised & results-driven

Tools

Microsoft Excel

Sage ERP

Job description

This is a fantastic opportunity for a highly collaborative and results-driven professional to join a dynamic team. The successful candidate will excel at building strong relationships within the Accounts Receivable function and across wider business areas, working effectively with a range of stakeholders to achieve shared goals. With a proactive approach to delivering performance targets and business objectives, you will bring strong problem-solving and decision-making skills, alongside excellent communication and interpersonal abilities. You will be confident managing challenging situations, using your negotiation and conflict resolution skills to achieve positive outcomes for both customers and internal teams.

Reporting to the Global Credit Manager, this role requires a professional and experienced credit controller responsible for an assigned scope of client accounts to:

• Convert company receivables into cash through effective collection activities
• Manage and resolve all open items across assigned customer accounts
• Minimise credit risk and bad debt.

Role Responsibilities Overview:

• Proactively manage customer accounts to maximise cash collection, achieve collection targets, and reduce overdue debt.
• Ensure accurate and timely allocation of cash, credits, and account transactions, maintaining clear and up-to-date account records.
• Investigate and resolve payment queries and disputes in collaboration with customers and internal stakeholders.
• Monitor credit risk, applying dunning and escalation procedures, and taking appropriate action when credit limits or payment terms are exceeded.
• Support debt recovery and insolvency processes in line with company policies and procedures.
• Identify root causes of payment delays and drive initiatives to improve cash flow and reduce aged debt.
• Build strong relationships with internal and external stakeholders to enhance collection performance and payment timeliness.
• Contribute to process improvement, automation, and data quality initiatives to increase operational efficiency.
• Support internal and external audits, reporting requirements, and compliance with internal controls, security policies, and company procedures.
• Provide guidance and support to colleagues, fostering a collaborative and high-performing team environment.

Key Skills and Experience Include:

• Proven experience in Credit Control or Accounts Receivable, managing complex customer accounts within a multinational or fast-paced business environment.
• Demonstrated success in achieving cash collection targets, reducing aged debt, and improving cash flow performance.
• Strong analytical and problem-solving skills, with the ability to identify root causes and drive effective resolutions.
• Excellent stakeholder management and relationship-building skills, with the confidence to engage and influence customers and colleagues at all levels.
• Advanced Microsoft Excel skills, including PivotTables and XLOOKUP.
• Experience of working with ERP or accounting systems, ideally Sage, together with exposure to credit agencies and credit risk assessment tools.
• Strong communication and negotiation skills, with the ability to manage challenging conversations and resolve disputes professionally.
• Highly organised, resilient, and results-oriented, with the ability to prioritise workloads and meet deadlines in a target-driven environment.

What We Offer You:

• Pension, Life Assurance & Group Income Protection
• Private Medical Insurance & Healthcare Cash Plan
• Enhanced Primary & Secondary Caregiver Leave
• 25 days holiday + Birthday Leave + Volunteering Leave
• Cycle to Work Scheme & Discount Shopping Scheme
• Specsavers Vouchers & Employee Assistance Programme
• Full-time (40 hours per week), Monday to Friday, 08:30 to 17:30
• Hybrid with 60% of the working week spent working with the team at our Cambridge office in Sawston (CB22 3EG)

To learn more about Biocair, please visit us at: https://www.biocair.com/

Diversity & Inclusion:

Biocair is committed to building an inclusive workplace where everyone feels welcome, included, valued and respected. We are an equal opportunity employer and welcome applications from all backgrounds. If you require adjustments during the recruitment process, please contact: [e-mail]

Right to Work:

Biocair provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Applicants must have the right to work in the United Kingdom.

Visa sponsorship is not available for this opportunity.

How We Recruit:

Once we have received your application, our Talent Acquisition (TA) team aims to respond within 3 working days. The process typically includes:

• First-stage interview (Teams)
• Second-stage interview (onsite)

This gives you the opportunity to meet key stakeholders and experience the team and environment first hand.

Additional Information:

• Applications close on: Tuesday 29 September 2026 (we reserve the right to close early should we receive a high volume of strong applications).