Senior Credit Controller

Cross Rental Services; Andover; On-site; GBP 40,000 - 50,000; Full time

Benefits offered by this job

25 days annual leave plus bank holidays

Company pension

Private Medical Insurance

Collaborative team environment

Job summary

A leading asset rental company in Andover is looking for a Senior Credit Controller to manage the debtors ledger and enhance cash collection efforts. The successful candidate will lead a team, mentor junior staff, and ensure timely resolution of customer queries. This role provides an opportunity to work in a dynamic environment that values teamwork and integrity, offering a supportive finance team and competitive benefits.

Qualifications

• Extensive experience in credit control and cash collection.
• Strong leadership skills to train and develop junior staff.
• Proactive approach with excellent communication skills.

Responsibilities

• Oversee the debtors ledger and maintain DSO targets.
• Manage customer accounts and resolve queries.
• Lead and mentor junior staff in credit control.

Skills

Leadership

Credit control expertise

Proficiency in Microsoft Excel

Excellent communication

Tools

Power BI

Sage 200

Insphire

Job description

Overview

Join to apply for the Senior Credit Controller role at Cross Rental Services.

Are you a seasoned Senior Credit Controller with a proven track record in managing debtors, driving cash collection, and leading by example?

We're seeking an experienced professional who knows what excellence in credit control looks like and is passionate about mentoring and developing junior staff. If you're proactive, detail-oriented, and ready to oversee our debtors ledger this is your chance to make a real impact in our supportive Finance team!

About Cross Rental Services

Cross Rental Services is the UK & Ireland’s leading specialist asset rental business, delivering cutting-edge HVAC, refrigeration and catering hire solutions. Having experienced significant growth over the past 10 years, our team operates across multiple UK sites in a fast-paced, operationally complex environment.

We are relentlessly focused on our customers and take pride in long-term partnerships with some of the country’s leading retailers, government bodies, facilities managers and process manufacturers.

Our critical solutions enable them to achieve their own goals with peace of mind that they are supported in all their HVAC and refrigeration requirements.

Guided by our core values—Respect, Accountability, Teamwork, Commitment, and Integrity—we offer a dynamic workplace where innovation and impact thrive.

Key Responsibilities

• Own and oversee the debtors ledger, providing regular reports to management and maintaining DSO targets.
• Proactively manage customer accounts, resolve queries, and maximize cash collection while minimizing outstanding debt.
• Lead and mentor one direct report (Credit Controller), reviewing performance and allocating tasks.
• Continuously review aged debtors, escalate issues, manage legal proceedings, and review bad debt provisions.
• Liaise with internal teams (Sales, Customer Service) to resolve disputes and facilitate collections.
• Produce weekly/monthly reports on aged debt, cash forecasts, KPIs, and top 10 debt commentary for the board.
• Review customer credit facilities, ensure alignment with payment terms, perform reconciliations, and handle cash allocation.
• Embrace continuous improvement, make process recommendations, and support year-end activities.
• Extensive experience in credit control, account reconciliation, debt collection methods, cash allocation, and customer relationship management—ideally from a corporate finance environment.
• Strong leadership skills to train, develop, and lead junior staff by example.
• Proficiency in Microsoft Excel (pivot tables essential); Power BI, Sage 200, and Insphire desirable.
• Excellent written and verbal communication, with a proactive, enthusiastic approach.
• Alignment with our core values: Respect, Accountability, Teamwork, Commitment, and Integrity.

What We Offer

• Working hours: 08:00 – 17:00 (Monday to Friday) with 1-hour lunch break.
• 25 days annual leave plus bank holidays.
• Company pension (Employee 5%, Employer 3%).
• Group Life Assurance (3x salary) and opt-in Private Medical Insurance.
• A positive, collaborative team environment with a focus on work-life balance.

How to Apply

If this sounds like you we'd love to hear from you, please click ‘Apply Now’ below.

Cross Rental Services is committed to equality, diversity, and inclusion. We adhere to ISO standards for health & safety, environment, and quality. Join us and help deliver extraordinary results!

EEO Statement: Cross Rental Services is an equal opportunity employer committed to inclusion and diversity. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.