Senior CRE: Customer Reliability at Scale

Cloudflare, Inc.; United Kingdom; Hybrid; GBP 120,000 - 160,000; Full time

Benefits offered by this job

Competitive pay package

Take-what-you-need vacation

Paid maternity & paternity leave

Healthcare benefits

Job summary

Cloudflare, Inc. is expanding its Customer Reliability Engineering (CRE) organization to directly engage with our most demanding customers at scale.

You will own high-severity incidents end-to-end, reproduce issues, and drive fixes across edge, network, DNS, and APIs, while shaping proactive reliability capabilities with Product Engineering. You will work with platform teams to build telemetry, detectors, and diagnostic tooling that reduce toil and improve incident response.

Qualifications

• 5+ years in SRE/escalation engineering or equivalent
• Experience with incident management and postmortems
• Strong scripting and automation to reduce toil

Responsibilities

• Own Sev-1 incidents end-to-end, reproduce, isolate root cause, drive fixes with Eng
• Lead postmortems and incident reviews
• Build and improve telemetry, detectors, and logging across Cloudflare platform
• Collaborate with Product Engineering and platform teams to reduce recurrence risk
• Represent CRE in cross-team incident communications and runbooks

Skills

Customer reliability engineering

SRE practices

Incident management

Observability tooling

Linux proficiency

Networking fundamentals

Cloud platforms (AWS/Azure/GCP)

AI/ML in operations

Education

Bachelor's degree in CS or related field

Tools

Kibana/Elasticsearch

Grafana

Prometheus

Terraform

Kubernetes

Docker

Job description

Cloudflare, Inc. is expanding its Customer Reliability Engineering (CRE) organization to directly engage with our most demanding customers at scale.

You will own high-severity incidents end-to-end, reproduce issues, and drive fixes across edge, network, DNS, and APIs, while shaping proactive reliability capabilities with Product Engineering. You will work with platform teams to build telemetry, detectors, and diagnostic tooling that reduce toil and improve incident response.