Engineering Manager (Edge SRE)

Cloudflare; Greater London; On-site; GBP 130,000 - 170,000; Full time

Benefits offered by this job

Stock ownership

Generous vacation

Maternity & paternity leave

Comprehensive benefits

Commuter program

Wellbeing programs

Job summary

Cloudflare in London is seeking an Engineering Manager for the Edge SRE team to lead production reliability and build tools for visibility and interaction with edge services.

You will guide engineers across platforms, drive platform initiatives, and ensure scalable, reliable edge infrastructure while mentoring team members and shaping roadmaps.

Qualifications

• 2+ years managing a team of 5+ engineers on distributed systems projects.
• 5+ years in software engineering, reliability, or operations in customer-focused environments.
• Strong cross-team collaboration and leadership in multi-team projects.
• Able to define technical vision for systems and infrastructure teams.
• Experience delivering projects from inception to production and leading major initiatives.
• Experience maturing distributed systems and incident management.
• Familiar with proxies, DNS, databases, internet and security.

Responsibilities

• Lead the Edge SRE team in London and drive platform initiatives.
• Develop tools and practices for production reliability and observability.
• Partner with engineering managers to achieve reliability outcomes.
• Oversee on-call readiness and incident follow-ups.
• Mentor and grow team, manage personal development plans.
• Prioritize SRE roadmap and cross-org alignment.
• Communicate design decisions to upper management.

Skills

Leadership & people management

Distributed systems

Observability & monitoring

Incident management

Cross-team collaboration

Technical vision

Tools

Jaeger

OpenTracing

ELK

Prometheus

Grafana

Thanos

ClickHouse

Job description

• As part of the Cloudflare Infrastructure Engineering organization, our platform SREs are primarily responsible for production reliability
• SREs are based in locations in Asia, Europe and the US enabling follow the sun coverage during daytime hours
• SREs are supported by all engineering teams at Cloudflare who participate in on call schedules for their services
• The SRE teams facilitate remediation and follow up of production issues and mature the tooling to enable all engineering teams to self-service on production
• Incident follow up work across all engineering teams is prioritized above product innovation and the impact of production incidents influences the priority
• SREs support two main environments: Edge SRE are focused on edge distribution where most client traffic is served
• Core SRE are focused on the core services like control plane, data pipeline and other supporting supporting services
• What you'll do:
• We are looking for an Engineering Manager to lead the Edge SRE team in London
• You will lead and develop a team of SREs that are responsible for Cloudflare edge production and building the tools for all teams to understand and interact with it
• You will play a lead role in driving our Platform initiatives for edge services and will be tasked with leading engineers who build tools and best practices for engineering teams to debug in production, measure availability and performance indicators, track and report on thresholds
• Lead a team of engineers who are working to keep the Cloudflare edge reliable and scalable
• Mentor, grow, and empower your team by giving them the skills, confidence and motivation to make decisions
• Help the individuals on your team to build and execute personal development plans that align with Cloudflare's goals and objectives
• Take an active role in prioritizing the roadmap for the SRE Org
• Drive cross-team and cross-org alignment in engineering, infrastructure and product teams
• Partner with other Engineering Managers across Cloudflare to achieve reliability outcomes for their services
• Participate in deep technical design discussions within your team, and across partner teams, and ensure that we're building the right systems and keeping the quality high

Benefits

• Competitive pay: We offer a competitive total rewards package, where every employee is an owner of our stock.
• Take-what-you-need vacation: We encourage employees to find a comfortable work-life balance by taking as many days off as they need while still being able to perform their jobs satisfactorily. (We really mean it!)
• Paid maternity & paternity leave: Our global parental leave policy allows up to sixteen paid weeks of bonding leave time for all qualifying new parents.
• Employee benefits: We offer a comprehensive benefits package including healthcare, life insurance, short- and long-term disability, pension plans in accordance with the market practice in our locations.
• Commuter program: We are flexible about where we work and value connecting at the office. Our commuter benefits program is in place to support team members' commute to work via public transportation without the extra cost burden.
• Wellbeing: Global offerings that provide mental health, childcare and family forming support to our employees across our offices.

you have 2+ years experience managing a team of 5 or more engineers on projects in the areas of: distributed systems, tooling, Linux, Internetworking, infrastructure security or infrastructure managementYou have 5+ years of software engineering, reliability, or operations experience in a customer-focused environmentYou are comfortable collaborating and co-ordinating on cross-team projects and workflowsYou can provide a strong technical vision for systems and infrastructure teamsYou are capable of leading a discussion with upper management, and are able to tailor the level of technical detail to suit your audienceYou have experience building services and systems, have successfully taken projects from inception to production, and are comfortable diving in to provide leadership for major projects when neededExperience running and maturing distributed systemsExperience using observability tools such as Jaeger, OpenTracing, ELK, Prometheus, Thanos, Grafana, ClickhouseExcel at planning and overseeing execution to meet commitments and deliver with predictabilityExperience leading and hiring a team that builds and runs tools and platformsExperience developing tools and APIsIncident root cause analysis and follow-upsHands-on experience with software or reliability engineeringIncident managementFamiliarity working with Proxies, DNS, Databases, Internet and SecurityComfortable managing teams/projections with deadlines and short release cycles