Customer Reliability Engineer - Edge & AI Diagnostics

Cloudflare, Inc.; Greater London; On-site; GBP 110,000 - 150,000; Full time

Benefits offered by this job

Equity

Job summary

Cloudflare is seeking a Customer Reliability Engineer to join our rapid-response and proactive engineering teams. You will own high-severity customer issues end-to-end, perform deep cross-stack debugging, and drive fixes with product engineering, while maintaining on-call coverage in a global rotation.

You will partner with product, platform, and customer-support teams to build scalable reliability tooling, telemetry, and detection, shaping the next generation of resilient services for

Qualifications

• Minimum 5 years hands-on SRE / escalation engineering experience.
• Strong foundation in networking and security concepts.
• Proficiency with observability and diagnostic tooling.
• Scripting and automation to ship tooling.
• Experience with incident management and postmortems.
• Excellent written and verbal communication.
• Comfort owning ambiguous, cross-layer problems.

Responsibilities

• Rapid incident response and root-cause analysis across the stack.
• Proactive reliability engineering with telemetry and detectors.
• Cross-functional partnership with Product, Platform and Support teams.
• Technical leadership and enablement through playbooks and runbooks.
• Maintain product knowledge across Cloudflare's portfolio.

Skills

SRE experience

Customer-facing

Networking fundamentals

Security fundamentals

Linux / CLI

Scripting (Python/Bash)

Incident management

Communication skills

Tools

Wireshark

tcpdump

Kibana

Elasticsearch

Grafana

PromQL

SQL

Git

Terraform

Kubernetes

Docker

Job description

Cloudflare is seeking a Customer Reliability Engineer to join our rapid-response and proactive engineering teams. You will own high-severity customer issues end-to-end, perform deep cross-stack debugging, and drive fixes with product engineering, while maintaining on-call coverage in a global rotation.

You will partner with product, platform, and customer-support teams to build scalable reliability tooling, telemetry, and detection, shaping the next generation of resilient services for