Senior Corporate Actions Client Experience Lead

JP Morgan Chase; Lower Blandford St Mary; Sur place; GBP 52 000 - 78 000; Plein temps

Résumé du poste

JP Morgan Chase in the United Kingdom seeks an Associate in the Prime Services corporate actions team to turn client feedback into a measurable improvement roadmap across Europe, the Middle East and Africa, coordinating with client service, operations, product, technology and coverage to align priorities and strengthen the control environment.

You will shift from reactive issue handling to proactive, data-led execution, embedding governance and documenting outcomes, while driving

Qualifications

• Experience in business management, client experience, or operations transformation within financial services.
• Understanding of corporate actions and asset servicing concepts, including event-driven processing and deadlines.
• Ability to lead through influence and deliver outcomes across cross-functional groups.
• Strong analytical and problem-solving skills to convert data into insights and actions.
• Excellent written and verbal communication for senior audiences.
• Disciplined governance, controls, and delivery with high ownership.

Responsabilités

• Establish a structured approach to capturing, analyzing, and actioning client feedback across corporate actions service delivery.
• Translate pain points into a prioritized roadmap with clear outcomes, owners, milestones, and success measures.
• Design and maintain recurring reporting linking client experience to operational performance and risk indicators.
• Deliver senior-ready narratives explaining what is happening, why it matters, actions underway, decisions needed, and expected outcomes.
• Lead cross-functional initiatives that simplify workflows, reduce rework, and improve transparency.
• Drive change discipline through governance, operating rhythm, and stakeholder alignment.
• Partner with regional and global stakeholders to coordinate initiatives aligned to client and business priorities.
• Embed a strong control mindset by strengthening documentation, accountability, and sustainable execution.
• Promote ownership, high standards, and continuous improvement across the corporate actions ecosystem.

Connaissances

Business management

Client experience

Operational strategy

Operations transformation

Corporate actions knowledge

Event-driven processing

Election deadlines

Influence and delivery

Analytical problem-solving

Communication skills

Governance and controls

Multi-priority management

Outils

Dashboards

Management reporting

Description du poste

JP Morgan Chase in the United Kingdom seeks an Associate in the Prime Services corporate actions team to turn client feedback into a measurable improvement roadmap across Europe, the Middle East and Africa, coordinating with client service, operations, product, technology and coverage to align priorities and strengthen the control environment.

You will shift from reactive issue handling to proactive, data-led execution, embedding governance and documenting outcomes, while driving