Global Custody Client Services Specialist

JP Morgan Chase; Lower Blandford St Mary; On-site; GBP 35,000 - 55,000; Full time

Job summary

JP Morgan Chase in the United Kingdom seeks a Custody Client Facing Associate to support institutional clients with trades, cash, and asset servicing inquiries. You will partner with operations teams to resolve issues, improve end-to-end processing, and deliver clear, timely service across global markets.

The role emphasizes problem solving, relationship building, and accountability within a collaborative, global team that values client focus and continuous improvement.

Qualifications

• Knowledge of corporate actions essential.
• Ability to analyze issues and identify root causes.
• Strong written and verbal communication skills.
• Client service mindset with focus on responsiveness and quality.
• Ability to collaborate with cross-functional teams.
• Excellent organization, planning and prioritization.
• Ability to manage multiple tasks and deadlines.
• Attention to detail when handling inquiries.
• Experience working in a global team.

Responsibilities

• Serve as primary contact for client inquiries related to trades, cash, and asset servicing.
• Deliver timely, accurate responses and manage expectations throughout issue resolution.
• Partner with internal operations teams to investigate breaks, exceptions, and processing issues.
• Perform root cause analysis on corporate actions, income, cash, FX, and trade-related inquiries.
• Document findings and communicate clear resolutions to stakeholders.
• Identify recurring inquiry drivers and recommend process improvements.
• Support initiatives to improve straight-through processing and reduce manual touchpoints.
• Promote self-service options where appropriate to client needs.
• Build strong relationships with clients and internal partners across products and markets.
• Prioritize multiple requests in a fast-paced environment.

Skills

Corporate actions knowledge

Issue analysis

Clear communication

Client service mindset

Cross-functional collaboration

Organization and prioritization

Attention to detail

Global team collaboration

Tools

AI analytics tools

Job description

JP Morgan Chase in the United Kingdom seeks a Custody Client Facing Associate to support institutional clients with trades, cash, and asset servicing inquiries. You will partner with operations teams to resolve issues, improve end-to-end processing, and deliver clear, timely service across global markets.

The role emphasizes problem solving, relationship building, and accountability within a collaborative, global team that values client focus and continuous improvement.