Senior Client Experience Lead, Corporate Actions

JP Morgan Chase; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

JP Morgan Chase in London seeks a Senior Associate in Corporate Actions client experience to translate client feedback into a measurable improvement roadmap across Europe, the Middle East and Africa. You will partner with client service, operations, product, technology and coverage teams to align priorities, improve predictability, and strengthen control environments.

You will shift operating models from reactive issue handling to proactive, data-led execution, delivering senior-ready narratives

Qualifications

• Experience in business management, client experience, or operations transformation within financial services.
• Strong understanding of corporate actions and asset servicing concepts.
• Proven ability to lead through influence across cross-functional stakeholder groups.
• Strong analytical and problem-solving skills, with the ability to convert data and feedback into insight, prioritization, and execution plans.
• Excellent written and verbal communication skills, including the ability to simplify complex topics for senior audiences.
• Disciplined approach to governance, controls, and delivery, with high ownership and attention to detail.
• Ability to manage multiple priorities while maintaining quality, follow-through, and a client-centric mindset.

Responsibilities

• Establish a structured approach to capturing, analyzing, and actioning client feedback across corporate actions service delivery.
• Translate client pain points into a prioritized roadmap with clear outcomes, owners, milestones, and success measures.
• Design and maintain recurring reporting that links client experience to operational performance and risk indicators.
• Deliver senior-ready narratives that explain what is happening, why it matters, actions underway, decisions needed, and expected outcomes.
• Lead cross-functional initiatives that improve end-to-end service delivery by simplifying workflows, reducing rework, and improving transparency.
• Drive change discipline through clear governance, operating rhythm, action tracking, and stakeholder alignment.
• Partner with regional and global stakeholders to ensure initiatives are coordinated, scalable, and aligned to client and business priorities.
• Embed a strong control mindset into improvement efforts by strengthening documentation, accountability, and sustainable execution.
• Promote a culture of ownership, high standards, and continuous improvement across the corporate actions ecosystem.

Skills

Business management

Client experience

Operations strategy

Stakeholder management

Corporate actions

Event deadlines

Data analysis

Communication skills

Governance

Attention to detail

Job description

JP Morgan Chase in London seeks a Senior Associate in Corporate Actions client experience to translate client feedback into a measurable improvement roadmap across Europe, the Middle East and Africa. You will partner with client service, operations, product, technology and coverage teams to align priorities, improve predictability, and strengthen control environments.

You will shift operating models from reactive issue handling to proactive, data-led execution, delivering senior-ready narratives