Client Experience Lead, Synthetic Derivatives & Prime Brokerage

JPMorgan Chase & Co.; Greater London; On-site; GBP 42,000 - 64,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Prime Financial Services Client Services Analyst in London to support synthetic derivatives client activity and the trade lifecycle.

You will act as the main contact for assigned clients, handling trade matching, lifecycle events, cashflows, and inquiries while partnering with Front Office, Product Control, Technology, and Settlements. The role emphasizes strong risk awareness, timely issue resolution, and a proactive approach to identify process improvements in

Qualifications

• Experience in an operations/client service environment supporting the lifecycle of trades, with strong ownership and prioritisation.
• Strong analytical and problem-solving skills with the ability to communicate complex issues clearly.
• Capability to build partnerships across teams and take accountability for end-to-end resolution.

Responsibilities

• Act as single point of contact for synthetic derivatives clients on operational topics across the swap lifecycle.
• Provide trade lifecycle support for equity swaps/synthetic activity, including matching, allocation, and cashflow management.
• Collaborate with Front Office, Operations, Settlements, and Technology to resolve booking discrepancies and improve outcomes.
• Monitor queues and service levels, escalate when needed, and contribute to trend analysis to reduce breaks.
• Support change initiatives and client reviews to improve reporting, experience, and control effectiveness.
• Ensure compliance with regulatory and control expectations for the client activity covered.

Skills

Operations experience

Client service

Analytical thinking

Communication with stakeholders

Job description

JPMorgan Chase & Co. is seeking a Prime Financial Services Client Services Analyst in London to support synthetic derivatives client activity and the trade lifecycle.

You will act as the main contact for assigned clients, handling trade matching, lifecycle events, cashflows, and inquiries while partnering with Front Office, Product Control, Technology, and Settlements. The role emphasizes strong risk awareness, timely issue resolution, and a proactive approach to identify process improvements in