Senior Control Room Operator — Live Events Security Lead

Aegeurope; Greater London; Presencial; GBP 26 000 - 38 000; Tempo integral

Resumo da oferta

The O2, London is seeking a Senior Control Room Operator to join AEG's Security team. You will lead the control room operations and ensure safety, security SOPs, and incident response are executed flawlessly.

Candidates should hold an SIA CCTV Operator license with control room experience, strong customer service, and the ability to supervise a busy SOCC. Proficiency in Microsoft 365 and radio/phone communications is preferred.

Qualificações

• SIA CCTV Operator license and control room experience.
• Strong customer service skills and visitor care.
• Experience supervising teams in fast-paced operations.
• Calm under pressure with strong decision-making.
• Proficient with Microsoft 365 and comms systems.

Responsabilidades

• Deliver a professional control room service, ensuring health, safety, and security SOPs are maintained.
• Support emergency procedures and assist the Duty Security or Venue Manager during major incidents.
• Demonstrate sound decision-making and effective incident management during live operations, escalations, and emergency situations.
• Operate and supervise all control room systems.
• Manage the Security Operations Control Centre (SOCC) team, identifying training needs and developing staff.
• Ensure compliance with CCTV legislation, UK GDPR, and the Data Protection Act 2018.
• Oversee admin and reporting quality control.
• Contribute to the wider Security Strategy.

Conhecimentos

SIA CCTV License

Control room experience

Customer service

Team supervision

Microsoft 365

Radio/phone comms

Descrição da oferta de emprego

The O2, London is seeking a Senior Control Room Operator to join AEG's Security team. You will lead the control room operations and ensure safety, security SOPs, and incident response are executed flawlessly.

Candidates should hold an SIA CCTV Operator license with control room experience, strong customer service, and the ability to supervise a busy SOCC. Proficiency in Microsoft 365 and radio/phone communications is preferred.