Security Systems & Operations Manager

The O2; Greater London; On-site; GBP 48,000 - 64,000; Full time

Job summary

The O2 in London is seeking an experienced security technology professional to oversee CCTV, access control, alarms and screening systems across a busy, customer‑facing venue.

You will manage system performance, lead security technology projects, and collaborate with IT, building management and event teams to drive continuous improvement and resilience, including monitoring during events and incidents.

Qualifications

• Experience managing security systems within a complex, operational and customer-facing environment.
• Strong technical knowledge of CCTV, access control, alarms, intrusion detection, communications and security screening technologies.

Responsibilities

• Oversee maintenance, testing and continuous improvement of security systems including CCTV, access control, alarms, communications and screening technology.
• Monitor system performance, resolve issues and ensure appropriate resilience and recovery arrangements are in place.
• Lead audits, testing programmes and assurance activities while ensuring compliance with data protection, information security and relevant legislation.
• Deliver security technology projects from planning and procurement through to installation, testing and handover.

Skills

Security systems

CCTV

Access control

Incident management

Job description

What You'll Be Doing

• Oversee the maintenance, testing and continuous improvement of security systems including CCTV, access control, alarms, communications and screening technology.
• Monitor system performance, resolve issues and ensure appropriate resilience and recovery arrangements are in place.

Technology, Vulnerability and Assurance

• Identify system vulnerabilities, emerging threats and opportunities to strengthen security through technology.
• Lead audits, testing programmes and assurance activities while ensuring compliance with data protection, information security and relevant legislation.

Projects, Assets and Investment

• Deliver security technology projects from planning and procurement through to installation, testing and handover.
• Manage system assets and lifecycle plans, helping to prioritise upgrades, replacements and future investment.

Suppliers and Commercial Management

• Manage contractors, service providers and specialist suppliers to ensure high-quality delivery and value for money.
• Support procurement activities and oversee budgets, forecasting and project expenditure.

Operational Security and Incident Support

• Provide security management support during events, incidents and periods of heightened activity.
• Contribute to security planning, incident management arrangements and technical contingency measures across the venue.

People, Training and Collaboration

• Develop training and guidance to help teams use security systems safely and effectively.
• Build strong working relationships across Security, IT, Building Management and Venue Operations to drive continuous improvement.

What We're Looking For

• Experience managing security systems within a complex, operational and customer-facing environment.
• Strong technical knowledge of CCTV, access control, alarms, intrusion detection, communications and security screening technologies.
• Experience delivering security technology projects, including procurement, installation, integration and system upgrades.
• Knowledge of asset lifecycle management, maintenance planning and system replacement programmes.
• Understanding of security governance, policies, procedures and assurance activities.
• Ability to support security operations during live events and incidents.
• Strong organisational skills, sound judgement and the ability to prioritise effectively in a fast-paced environment.

Why join us?

At The O2, no two days are the same. You'll play a key role in protecting one of the world's leading entertainment venues while working alongside experienced professionals who care about delivering safe and memorable experiences for millions of visitors every year.

Where

You will be based at The O2, Peninsula Square, London SE10 0DX. You will need to be able to work evenings and weekends.

About AEG

Want to find out why our employees love working at AEG? Click here: https://aegeurope.com/life-at-aeg/

AEG is an inclusive organisation where we value everybody’s contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all perspectives. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!

Our commitment to inclusion

We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.

We know that diverse teams make the strongest teams. That's why we actively encourage people from all backgrounds, experiences and perspectives to apply.

If this role excites you but you're wondering whether you meet every single requirement – don't hold back. If you've got most of what we're looking for and you're passionate about what we do, we'd love to hear from you. You might be exactly who we need, in this role or another.

Because at AEG Europe, we believe that the best ideas come from the most inclusive teams – and we're building a workplace where everyone can thrive.