Logistics Contract & Performance Lead

GXO Logistics, Inc.; Hellaby; On-site; GBP 30,000 - 50,000; Full time

Benefits offered by this job

Company pension

Private medical & dental

Online GP service

Life assurance

Employee assistance programme

MyBenefits platform

Job summary

GXO Logistics, Inc. in Rotherham seeks a commercially minded Contract Manager to lead contract performance, customer relationships and service delivery within a multi-customer operation.

You will collaborate with the General Manager and cross-functional teams to manage contract performance, customer relationships, service delivery and continuous improvement initiatives that drive value for GXO and its customers.

Qualifications

• Proven experience managing customer relationships, contracts or operational performance in logistics/warehousing.
• Strong leadership and stakeholder management to influence across teams.
• Experience managing performance against SLAs, KPIs and contractual obligations.
• Contract Management certification or willingness to work towards it in regulated environments.
• Experience in regulated or compliance-focused settings.

Responsibilities

• Act as the primary customer contact, managing contractual relationships and ensuring SLAs/KPIs are met.
• Lead customer reporting including monthly/ quarterly business reviews, stock integrity and performance analysis.
• Collaborate with Operations, Finance, HR and Health & Safety to drive excellence and compliance.
• Conduct annual contract and rate reviews for commercially beneficial outcomes.
• Identify and mitigate contractual and operational risks to maintain exceptional service.

Skills

Customer relationships

Contract management

Operational performance

Leadership

Stakeholder management

SLAs & KPIs

WMS (SAP/DLX/Duty Manager)

Commercial analytics

Regulatory/compliance knowledge

Tools

SAP

DLX

Duty Manager

Job description

GXO Logistics, Inc. in Rotherham seeks a commercially minded Contract Manager to lead contract performance, customer relationships and service delivery within a multi-customer operation.

You will collaborate with the General Manager and cross-functional teams to manage contract performance, customer relationships, service delivery and continuous improvement initiatives that drive value for GXO and its customers.