Senior Contract Performance Analyst

WMJobs; Birmingham; On-site; GBP 35,000 - 44,000; Full time

Benefits offered by this job

West Midlands Pension Fund

30 days holiday

My Rewards scheme

Health and wellbeing support

Job summary

Birmingham City Council is seeking a Senior Performance Officer to join the PFI Contract Services team in Birmingham on a 12‑month FTC. The role focuses on monitoring highway maintenance contracts, analysing performance data and providing management information to support decision-making and service improvement.

You will work closely with the Principal Performance Officer to ensure contractual obligations are met and service standards are delivered, with strong emphasis on stakeholder engagement

Qualifications

• Experience in performance reporting and data analysis.
• Experience in performance-driven or contract management environments.
• Strong analytical skills for financial, statistical, and technical data.
• Excellent written and verbal communication and stakeholder engagement.
• Strong IT skills, especially Excel.
• Collaborative, customer-focused approach with stakeholders.
• Relevant professional qualification or equivalent experience.

Responsibilities

• Monitor and analyse service provider performance against contractual requirements.
• Produce performance reports and management information to support contract management.
• Audit and verify performance data, identify underperformance and remedial actions.
• Support contract compliance and service delivery standards.
• Monitor service provider programmes, proposals, reports, and performance information.
• Maintain systems, processes, and data management for contract administration.
• Collaborate with internal and external stakeholders to resolve issues.
• Contribute to performance improvement initiatives and customer-focused services.

Skills

Performance reporting

Data analysis

Contract management

Public sector experience

Excel

Stakeholder engagement

Communication skills

Professional qualification

Job description

Birmingham City Council is seeking a Senior Performance Officer to join the PFI Contract Services team in Birmingham on a 12‑month FTC. The role focuses on monitoring highway maintenance contracts, analysing performance data and providing management information to support decision-making and service improvement.

You will work closely with the Principal Performance Officer to ensure contractual obligations are met and service standards are delivered, with strong emphasis on stakeholder engagement