Senior Performance Officer

Birmingham City Council; Birmingham; On-site; GBP 35,000 - 44,000; Full time

Benefits offered by this job

West Midlands Pension Fund

30 days holiday

My Rewards Scheme

Health and wellbeing support

Job summary

Birmingham City Council is recruiting a Senior Performance Officer to join the PFI Contract Services team. The role focuses on monitoring highway maintenance contracts, analysing performance data and providing management information to drive service improvements.

You’ll work with the Principal Performance Officer, monitor contractor performance, ensure compliance and support decision-making across contract management processes. The position is 36.5 hours per week and based in Birmingham.

Qualifications

• Experience with performance reporting, data analysis and identifying improvement opportunities.
• Experience in performance-driven, contract management, public sector environments.
• Strong analytical skills in interpreting financial, statistical and technical data.
• Excellent written and verbal communication, including report writing and stakeholder engagement.
• Good IT skills, especially Excel, to support decision-making and process improvement.
• Collaborative and customer-focused approach with cross-stakeholder teamwork.
• A relevant professional qualification or equivalent experience.

Responsibilities

• Monitor and analyse service provider performance against contractual requirements.
• Produce performance reports and management information to support contract management and payment processes.
• Audit and verify performance data, identify underperformance and recommend remedial actions.
• Support contract compliance and service delivery standards.
• Monitor service provider programmes, proposals, reports and related performance data.
• Maintain systems, processes and data arrangements to support contract administration.
• Collaborate with internal and external stakeholders to resolve issues.
• Contribute to performance improvement initiatives and customer-focused services.

Skills

Performance reporting

Data analysis

Contract management

Stakeholder engagement

Communication

Collaborative working

Education

Relevant professional qualification

Tools

Microsoft Excel

Job description

12 Month FTC

Grade C - £35,412 - £44,075

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week

An exciting opportunity has arisen to join Birmingham City Council's PFI Contract Services team as a Senior Performance Officer. In this key role, you will support the effective management and performance monitoring of highway maintenance and management contracts, helping to ensure service providers deliver high-quality services that meet contractual obligations and performance standards.

Working closely with the Principal Performance Officer, you will analyse performance data, monitor contract compliance, and provide management information that supports decision‑making and continuous service improvement.

What You’ll Do

• Monitor and analyse service provider performance against contractual requirements.
• Produce performance reports and management information to support contract management and payment processes.
• Audit and verify performance data, identifying underperformance and recommending appropriate remedial actions.
• Support the management of contract compliance and service delivery standards.
• Monitor service provider programmes, proposals, reports, and associated performance information.
• Help maintain effective systems, processes, and data management arrangements to support contract administration.
• Work collaboratively with internal and external stakeholders to resolve operational and performance issues.
• Contribute to performance improvement initiatives and support the delivery of excellent customer-focused services.

What You’ll Need

• Experience in performance reporting, data analysis and identifying opportunities for service improvement.
• Experience working within a performance-driven, contract management, infrastructure or public sector environment.
• Strong analytical skills, with the ability to interpret financial, statistical and technical information.
• Excellent written and verbal communication skills, including report writing and stakeholder engagement.
• Strong IT skills, particularly Microsoft Excel, and the ability to use data to support decision‑making and improve processes.
• A collaborative and customer-focused approach, with the ability to build effective working relationships across a range of stakeholders.
• A relevant professional qualification or equivalent experience.

You’ll have the opportunity to contribute to services that directly impact residents, businesses, and visitors across the city. You'll work alongside experienced professionals in a supportive environment that encourages continuous learning, development, and innovation.

What We Offer In Return…

• Membership of West Midlands Pension Fund – with generous employer contributions
• Enhanced Holiday Entitlement – 30 days, increasing with length of service
• My Rewards Scheme – access to over 800 brands providing discounts and savings
• Health and wellbeing support – independent and confidential employee assistance and counselling

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council here.

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.