Performance Officer

Birmingham City Council; Birmingham; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Membership of West Midlands Pension F

Enhanced Holiday Entitlement - 30 days

My Rewards Scheme

Health and wellbeing support

Job summary

Birmingham City Council is seeking a Senior Performance Officer to join the PFI Contract Services team. You will monitor highway maintenance and management contracts, analyse performance data, and provide management information to drive decision-making and improvements.

The role involves collaboration with internal and external stakeholders to ensure contractual obligations are met and services are delivered to high standards.

Qualifications

• Experience in performance reporting, data analysis and identifying opportunities for service improvement.
• Experience working within a performance-driven, contract management, infrastructure or public sector environment.

Responsibilities

• Monitor and analyse service provider performance against contractual requirements.
• Produce performance reports and management information to support contract management and payment processes.
• Audit and verify performance data, identifying underperformance and recommending appropriate remedial actions.
• Support the management of contract compliance and service delivery standards.
• Monitor service provider programmes, proposals, reports, and associated performance information.
• Help maintain effective systems, processes, and data management arrangements to support contract administration.
• Work collaboratively with internal and external stakeholders to resolve operational and performance issues.
• Contribute to performance improvement initiatives and support the delivery of excellent customer-focused services.

Skills

Analytical skills

Data analysis

Contract performance

Stakeholder engagement

Excel

Education

Relevant professional qualification or equivalent experience

Tools

Microsoft Excel

Job description

An exciting opportunity has arisen to join Birmingham City Council's PFI Contract Services team as a Senior Performance Officer. In this key role, you will support the effective management and performance monitoring of highway maintenance and management contracts, helping to ensure service providers deliver high-quality services that meet contractual obligations and performance standards. Working closely with the Principal Performance Officer, you will analyse performance data, monitor contract compliance, and provide management information that supports decision-making and continuous service improvement. What you'll do...

• Monitor and analyse service provider performance against contractual requirements.
• Produce performance reports and management information to support contract management and payment processes.
• Audit and verify performance data, identifying underperformance and recommending appropriate remedial actions.
• Support the management of contract compliance and service delivery standards.
• Monitor service provider programmes, proposals, reports, and associated performance information.
• Help maintain effective systems, processes, and data management arrangements to support contract administration.
• Work collaboratively with internal and external stakeholders to resolve operational and performance issues.
• Contribute to performance improvement initiatives and support the delivery of excellent customer-focused services.
• Experience in performance reporting, data analysis and identifying opportunities for service improvement.
• Experience working within a performance-driven, contract management, infrastructure or public sector environment.
• Strong analytical skills, with the ability to interpret financial, statistical and technical information.
• Excellent written and verbal communication skills, including report writing and stakeholder engagement.
• Strong IT skills, particularly Microsoft Excel, and the ability to use data to support decision-making and improve processes.
• A collaborative and customer-focused approach, with the ability to build effective working relationships across a range of stakeholders.
• A relevant professional qualification or equivalent experience.

You'll have the opportunity to contribute to services that directly impact residents, businesses, and visitors across the city. You'll work alongside experienced professionals in a supportive environment that encourages continuous learning, development, and innovation. Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city., The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence. There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:

• A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
• An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
• A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
• A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
• A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.

We see the Council's role as providing strategic leadership - that's being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making. We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision. We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.

• Membership of West Midlands Pension Fund - with generous employer contributions
• Enhanced Holiday Entitlement - 30 days, increasing with length of service
• My Rewards Scheme - access to over 800 brands providing discounts and savings
• Health and wellbeing support - independent and confidential employee assistance and counselling

Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council here.

In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.