CRM & CX Transformation Consultant

Frog; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Flexible working arrangements

Employee wellness programs

Mental Health Champions support

Job summary

A leading consultancy firm in Greater London is seeking an experienced CRM Transformation Business Consultant. This role involves optimizing CRM strategies and enhancing customer experience through technology and analytics. You will have a significant impact on client engagements while collaborating in a vibrant team culture. The ideal candidate should have familiarity with platforms like Salesforce and a strong background in CRM and customer experience transformations. Flexible working and employee wellbeing are a priority for the firm.

Qualifications

• Previous experience in delivering customer experience or CRM transformation.
• Hands-on experience with CRM platforms such as Salesforce is preferred.
• Proven ability to design CRM and CX strategies.

Responsibilities

• Optimize CRM strategies for improved customer engagement.
• Collaborate with clients to assess and design CRM solutions.
• Assist in the implementation of CRM and CX tools.

Skills

Customer Experience (CX)

CRM Transformation

Analytical skills

Interpersonal skills

Problem-solving

Agile methodologies

Education

Bachelor's degree or equivalent

Tools

Salesforce

HubSpot

Microsoft Dynamics

Job description

A leading consultancy firm in Greater London is seeking an experienced CRM Transformation Business Consultant. This role involves optimizing CRM strategies and enhancing customer experience through technology and analytics. You will have a significant impact on client engagements while collaborating in a vibrant team culture. The ideal candidate should have familiarity with platforms like Salesforce and a strong background in CRM and customer experience transformations. Flexible working and employee wellbeing are a priority for the firm.