CX Transformation Lead: Reimagine Customer Service Ops

Frog; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

A leading consulting firm in Greater London is seeking a CX Transformation Consultant/Senior Consultant to focus on service transformation for clients. This role involves transforming customer and contact center operations while leveraging technology to optimize engagement. Candidates should be highly motivated with experience in customer care strategy and technology implementation. Working at the firm promotes a positive and collaborative culture where you can significantly impact client services and customer experiences.

Qualifications

• Highly motivated and experienced in customer service transformation.
• Ability to leverage technology for operational improvement.
• Skills in customer care strategy re‑imagination.

Responsibilities

• Transform customer and contact centre operations.
• Enhance client engagement through technology.
• Optimize existing technology and deliver great customer experience.

Job description

A leading consulting firm in Greater London is seeking a CX Transformation Consultant/Senior Consultant to focus on service transformation for clients. This role involves transforming customer and contact center operations while leveraging technology to optimize engagement. Candidates should be highly motivated with experience in customer care strategy and technology implementation. Working at the firm promotes a positive and collaborative culture where you can significantly impact client services and customer experiences.